ActivePresenter crashed and didn't save my record

Debony_Schmidt · May 10, 2018, 2:27am

Please, I have recorded 50 minutes of presentation and when I stopped the app crashed and didn’t saved it.

What should I do?

phuongdv · May 10, 2018, 3:20am

Hi,

Please try to find recorded audio and video in the folder C:\Users<your_user_name>\Documents\ActivePresenter\.ActivePresenterCachedProjects (you may need to show hidden files to view it), then create a new project from them.

Regards,

Debony_Schmidt · May 10, 2018, 3:27am

Hi @phuongdv !

Thanks for answer!

I am able to see the files, but, not to create a new project from them.

Regards,

phuongdv · May 10, 2018, 3:35am

Have you tried creating a blank project, then click Annotation > Audio/Video? This only works if the files are not corrupted.

Regards,

Debony_Schmidt · May 10, 2018, 3:38am

Hi @phuongdv.

The following message is displayed:

“File does not contain video data”

DommyBomb · July 4, 2020, 5:44am

Did anyone actually figure this out? I have a 30min proj I’m working on and it crashed out if nowhere

Gohan · July 31, 2020, 9:31am

Best thing ever! thanks I did recover it

Maria_Ciena · January 11, 2021, 12:47pm

Same and I dont know what do to nowwww