Problem:
The video timeline does not match the video preview
ActivePresenter version: 9.1.5 - 64-bit build. (Released: 2024.06.12)
OS: Windows 11 Pro
Notes:
We are making a 4K video by ActivePrenter 9 but are having a problem as I said above, if we downgrade the resolution to Full HD it is ok, no problem.
Please have a look at our video to see the issue
Hi,
Please recheck the options are set up at the end of the Preferences dialog (click ActivePresenter button > Preferences > Miscellaneous tab)
You can click the Restore Defaults button to go back to the original settings > OK > close the app > open your project again to see if it works.
In case the issue is still encountered, kindly send your ActivePresenter log file so we can check. To view the log, click the ActivePresenter button > Preferences > Miscellaneous > View Log. You can attach it here or send it via our support email: support@atomisystems.com
BR,
Thuy
Hi Phu,
Thank you for sending to log via email.
Based on the log, we see your machine’s NVIDIA GeForce GT 1030 card is too weak. You can try setting ActivePresenter to use your onboard AMD Radeon card to see if the situation gets better.
If the issue still persists, go back to the Preferences dialog and check the option Use software rendering instead of GPU rendering (take effect from the next run) > OK > close the app > open your project again.
In case the situation is not better, you should use another card to edit the 4K video smoothly.
BR,
Thuy
Hi Thuy,
I tried to use CPU instead of GPU for rendering and it works much better.
Do you have any suggestions for GPU speed requirements?
Thanks
Phu
Hi Phu,
I am not sure but we tested it works OK on some devices with different cards Intel(R) UHD Graphics 630, Nvidia Quadro P620, NVIDIA GeForce GT 705, NVIDIA GeForce RTX 3050
BR,
