Active Presenter crashes when importing pptx file

Schunck.Markus · November 18, 2020, 9:50am

Problem:
I import a pptx file and active presenter crashes.

ActivePresenter version:
Using: ActivePresenter Free Edition
Version 8.2.2 - 64-bit build. (Veröffentlicht: 2020.10.20)

OS:
Win 10

Notes:
I already uploaded log files via your reporting tool.
Is there maybe a known workaround ?
Is there a special property known / limitations with pptx files ?

Hoanp · November 18, 2020, 10:18am

Hi,

Can you please share a sample PowerPoint file to support@atomisystems.com so we can analyze further?

Regards,

Schunck.Markus · November 18, 2020, 10:30am

Please check your Mail
Thank you
Markus

phuongdv · November 18, 2020, 10:37am

Hi Markus,

We have received the file. We will check and get back to you as soon as possible.

Regards,

phuongdv · November 20, 2020, 1:40am

Hi Markus,

We have checked and seen that it is a problem in ActivePresenter 8.2.2 when working with some specific PowerPoint files. We will release a fix for this problem in the next week.

Regards,