Active Presenter 9.0.1

Problem: WHen Previewing, ActivePresenter freezes after about 20sec no matter the slide. Its still working though but the preview just doesn;t go past 20sec. Please advice.

ActivePresenter version: 9.0.1

OS: Windows 10 Pro



This issue may occur if your slide includes images/videos of a large size. Please check these media resources again and try reducing their sizes to see if it helps. (Acess the View tab > Resources)
For detailed steps, please refer to this tutorial video: How to resize image and reduce its file size in ActivePresenter

If the issue still persists, kindly send your project with its external data folder named in the form PROJECT_FILE_files (if any) to our support email address: We will further investigate it.

Best regards,