Hello everyone,
after entering the activation key, I get the message “Licence activated successfully but could not be stored locally”.
What went wrong?
In the Title bar, I still have the field ““activate licence”, so my product is treated like the free version - while it is the pro version.
Windows 11 home
Regards Thomas
Hi Thomas,
That may be because ActivePresenter was blocked from writing to the local data location.
If you’re on Windows it may be blocked by the “Controlled folder access” in Ransomware protection, or by an antivirus or a security application.
Please run ActivePresenter as an administrator and reactivate the license.
Besides, kindly send us the log file of ActivePresenter for further investigation. You can attach the log here or send it to support@atomisystems.com.
The log file can be accessed from %AppData%\ActivePresenter\
There should be 2 log files: ActivePresenter.log and ActivePresenter.activator.log
BR,
Thuy