ActivePresenter Saola Animate Pricing Download

Video Quality issues


(Gaby) #1

Problem: When exporting to MP4 the video quality is not good enough but when using MKV zoom &pan movement is buggy

ActivePresenter Version: 7.5.5

OS: Win10

Notes:

tried exporting to MP4 with highest settings but it’s not smooth enough. any other options i should try? as mentioned MKV give a much better video quality but has problem presenting movement


(Nam Nguyen) #2

Hi Gaby,

Unfortunately, there are no other options to try. Regarding the problem with MKV format, we will improve in future release.

We are sorry for this inconvenient.

Regards,


(Gaby) #3

so the mkv problem I mentioned is a known issue?


(Nam Nguyen) #4

Yes, that is a known issue.


(Gaby) #5

ok, thanks.
any ETA for a new release which solves that?


(Nam Nguyen) #6

We’re trying to fix this problem. Hope it will be available in the next major version in this year.

Regards,


(Dao Viet Phuong) #7

Hi Gaby,

I just want to let you know that we are going to release an update to fix this issue around this month.

Regards,


(Gaby) #8

that’s great news. thanks