Video freezes after 5 minutes

ActivePresenter Support Questions
1

Problem: I am working on a recording. The first time I opened the recording I had no issues and I was able to watch the whole video. The next time I opened it, the video freezes at about 5 minutes in. It shows there is more to watch but I cannot get passed that moment. I’ve tried exporting, redownloading the program and simply restarting and nothing is working. I need this recovered! Please help

ActivePresenter version: 8.3

OS:

Notes:

2

Hi there,

Please share the log file of ActivePresenter via email support@atomisystems.com so that we can check.
To view the log:

  • In Start Page, click Preferences (the Gear icon)
  • Select Miscellaneous.
  • Click View Log.

Besides, kindly take note that ActivePresenter stores large audio/video resources of a project in an external data folder named PROJECT_FILE_files.
When copying, moving or renaming a project file, please make sure to copy, move, or rename its data folder (if any) accordingly.
If not, your video won’t appear the next time opening the project.

Best regards,
Thuy

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I have sent an email with this information