Video freezes after 5 minutes

Problem: I am working on a recording. The first time I opened the recording I had no issues and I was able to watch the whole video. The next time I opened it, the video freezes at about 5 minutes in. It shows there is more to watch but I cannot get passed that moment. I’ve tried exporting, redownloading the program and simply restarting and nothing is working. I need this recovered! Please help

ActivePresenter version: 8.3



Hi there,

Please share the log file of ActivePresenter via email so that we can check.
To view the log:

  • In Start Page, click Preferences (the Gear icon)
  • Select Miscellaneous.
  • Click View Log.

Besides, kindly take note that ActivePresenter stores large audio/video resources of a project in an external data folder named PROJECT_FILE_files.
When copying, moving or renaming a project file, please make sure to copy, move, or rename its data folder (if any) accordingly.
If not, your video won’t appear the next time opening the project.

Best regards,

1 Like

I have sent an email with this information