Problem: I am working on a recording. The first time I opened the recording I had no issues and I was able to watch the whole video. The next time I opened it, the video freezes at about 5 minutes in. It shows there is more to watch but I cannot get passed that moment. I’ve tried exporting, redownloading the program and simply restarting and nothing is working. I need this recovered! Please help
ActivePresenter version: 8.3
Please share the log file of ActivePresenter via email firstname.lastname@example.org so that we can check.
To view the log:
- In Start Page, click Preferences (the Gear icon)
- Select Miscellaneous.
- Click View Log.
Besides, kindly take note that ActivePresenter stores large audio/video resources of a project in an external data folder named PROJECT_FILE_files.
When copying, moving or renaming a project file, please make sure to copy, move, or rename its data folder (if any) accordingly.
If not, your video won’t appear the next time opening the project.
I have sent an email with this information