video file recovery before export.

how to recover video file before exporting.

Hi,

Could you please describe the issue in more detail so that we can assist you better? Did your project become corrupted before you saved/exported it, while you were recording the screen, or at another stage?

If it happened while you were recording the screen, you can try finding the video/audio files in the cached folder here: C:\Users<user_name>\Documents\ActivePresenter\.ActivePresenterCachedProjects

Kindly note that “.ActivePresenterCachedProjects” is a hidden folder so you might need to turn the “Show Hidden Files” option on to see it.

If you find your recording here, you can copy it to another folder and open it with ActivePresenter for editing. Otherwise, there is no way to recover it, unfortunately.

Regards,