16:38:46: Directory ‘C:\Users\wstro\Documents\ActivePresenter’ couldn’t be created (error 2: The system cannot find the file specified.)
Some users reported that the problem came from antivirus software like Avast.
It wrongly blocked ActivePresenter from accessing some locations on their computers.
Do you use Avast Antivirus? If so, ActivePresenter may be wrongly blocked by this program.
Please add ActivePresenter to the allowed list of antivirus software to see if it works.
I am using Windows Defender
If so, please refer to this link for more information about Windows Defender: Ransomware protection in Windows Security - Microsoft Support
Some users also encounter this problem, you can take a look at this to see if it’s similar to yours:
ERROR: Could not create default object templates
thank you very much.
Merry Christmas and Happy New Year
Wishing you a fun-filled holiday season and best wishes for a happy New Year!