# Unable to upgrade

**URL:** <https://talk.atomisystems.com/t/unable-to-upgrade/5297>\
**Category:** Support Questions\
**Created:** [June 7, 2021, 10:40am UTC](https://talk.atomisystems.com/t/unable-to-upgrade/5297 "2021-06-07T10:40:13Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Venkataraman\_S](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/venkataraman_s/32/1717_2.png) [@Venkataraman\_S](https://talk.atomisystems.com/u/Venkataraman_S)\
**Post date:** [June 7, 2021, 10:40am UTC](https://talk.atomisystems.com/t/unable-to-upgrade/5297/1 "2021-06-07T10:40:13Z")

</div>

I am not able to update active presenter.  
My purchase details:  
Ref. #: 111898528  
License Type: Perpetual  
License Volume: 1  
Free upgrade is till 2021-01-04.  
But I could update later also without problem.  
This time, after downloading, it says invalid zip file.  
Do I need to pay for upgradation?  
Best,

---

<div class="post-metadata">

**Author:** ![ToanLS](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/t/46a35a/32.png) [@ToanLS](https://talk.atomisystems.com/u/ToanLS)\
**Post date:** [June 7, 2021, 10:53am UTC](https://talk.atomisystems.com/t/unable-to-upgrade/5297/2 "2021-06-07T10:53:23Z")

</div>

Hi Venkataraman,

You upgraded from version 7 to version 8 before the free upgrade time expired.  
Minor version updates (e.g. from 8.4 to 8.5) are free of charge.

In your case, maybe the update package was not downloaded successfully.  
Please try downloading version 8.5 from our website and install it again:

> **[Download ActivePresenter - Video Editor & eLearning Software](https://atomisystems.com/download/)**
>
> Download ActivePresenter - A powerful screen recorder, video editor & elearning authoring software

Regards