Unable to start Active Presenter

Good afternoon. I just downloaded Active Presenter to my computer (a brand new Lenovo.) I either click on the icon on the desktop or go to the Windows toolbar but I can’t start Active Presenter. I get a “failed to load image” message. It says the program is “not responding.” What am I over looking? Thanks in advance for your help.


Can you please provide more details on the error? “Failed to load image” but which image? What is the full error message?
In anycase, please share the full log at: %APPDATA%\ActivePresenter
Just copy and paste that in the address bar of Windows Explorer and press Enter. The log file is ActivePresenter.log in the opening folder.