Sound muted when starting slides

[Ummraiyaan (Marie Vesterling)]

Problem:
Hi, when I start any presentation (html5) it always has the sound muted and one has to switch it one manually. Can I change this somewhere in the settings so that the presentation always starts with sound on?

ActivePresenter version: 9

OS: OS 12.6

Notes:

[PhuongThuy_Le]

Hi,

Other uses have the same concern as yours. So, please check out the answer in this thread:

Background music muted until first mouseclick

Hi, It’s not possible to unmute the audio without clicking due to the autoplay policy on most browsers. For more information about this policy of browsers, you can read at https://developers.google.com/web/updates/2017/09/autoplay-policy-changes The best practice to overcome this issue is inserting a button on the first slide. The user must click on that button to start the course. You can clear the Disable [Click or Tap to Unmute] Notification check box on Export to HTML5 dialog to remove t…

Hope it helps.
Best regards,