Thanks for sharing the log.
Can you please uncheck the “ActivePresenter > Preferences > Miscellaneous > Use software rendering instead of GPU rendering” option then restart the program to see if it help?
Can you please let us know what software did you use for inputting Chinese text? Does the problem happen when using Windows input method? Since we have no experience in Chinese, can please help us by describing in more detail (which keys to press) so we can reproduce the problem on our side and check?
We have tested with multiple machines but could not reproduce the problem. Can you please try updating the Sogou Input Method software to see if it helps? If you have multiple computers, please check if it happens on other ones or not.
thank you for your reply,
Yes, not every computer will have this problem. This problem only occurs on one computer. My colleagues and I did not know the reason, which prevented us from starting. We cannot record how the problem occurred because we cannot predict when the problem will occur. If this problem occurs again, I will send you a report. Besides, I can’t help it.