Second screen is black recorded with ActivePresenter

I’m using two screens, first is on laptop and second is monitor. When record both screens in same time, recorded video is half black. Also if record only second screen, complete video is black. I attached picture and hope you can open it.
Can somebody help me?
Thanks in advance.


Thank you for reporting the problem. We have acknowledged this and have been working to fix it.

To overcome this issue at the moment, please uncheck the Use Direct3D for recording screen option in the Preferences dialog (ActivePresenter > Preferences (the Gear icon) > Miscellaneous) or update your driver.

Best regards,

Hello Marko,

We have just released an update of ActivePresenter 9 that includes a fix for this issue.
It is currently accessible on our download page. Please check it out!