I use a mackbook Air. I have installed Activepresenter 8. While screen record of record software simulation only the desktop background with mouse pointer movement is recorded. I can not record anything playing on the screen.
Please select Record Video instead of Record Software Simulation.
Thank you for the reply. I have tried but result remain the same.
If you are using macOS Catalina, please go to System Preferences > Security & Privacy > Screen Recording and check the box for Active Presenter to grant access.
Thank you for the tip. I have tried it and it worked. Thank you again for your support.
I have the same problem at the moment did you figure it out.
Have you tried to update the Security & Privacy settings as mentioned above?