Report slide not showing up for all users

Problem: The project was exported in practice and test modes via the “Export to HTML5” option. No matter the mode they access, when learners get to the report slide, for some, it shows the report properly with the accurate content. For other users, the slide is either blank or with the header from the previous slide; and they are not able to move on to the next slide.

ActivePresenter Version: 7.5.9

OS: Windows 10, Edge

Thanks for your help!


Can you please provide the screenshot of the Report slide when the issue occurs?
And share the project and its external data folder named in the PROJECT_FILE_files if any so we can check?

You can email it to