Regular crashing when clicking "Play" button on Mac OS Catalina

Problem: When editing video, clicking the green “Play” button above the Timeline regularly crashes the software, which causes it to exit.

ActivePresenter version: ActivePresenter Free Edition
Version 8.1.1 - 64-bit build. (Released: 2020.07.24)

OS: MacOS Catalina 10.15.6 (19G2021)

Notes:

Hi,

Can you please share us the following files, so we can check?

  1. If the error report dialog appear after crashing, please save it as a file and send it to us.
  2. The log file of ActivePresenter, to view the log:
  • In Start Page, click Preferences (the Gear icon)

  • Select Miscellaneous.

  • Click View Log. Then you can save it as a file and send it to us.

Regards,

Hi

Thanks for your response. What email address should I send it to?

Neil

Hi,

You can send it to support@atomisystems.com

Regards,