Problem: When editing video, clicking the green “Play” button above the Timeline regularly crashes the software, which causes it to exit.
ActivePresenter version: ActivePresenter Free Edition
Version 8.1.1 - 64-bit build. (Released: 2020.07.24)
OS: MacOS Catalina 10.15.6 (19G2021)
Notes:
thunt
(Thu Nguyen Thi)
2
Hi,
Can you please share us the following files, so we can check?
- If the error report dialog appear after crashing, please save it as a file and send it to us.
- The log file of ActivePresenter, to view the log:
-
In Start Page, click Preferences (the Gear icon)
-
Select Miscellaneous.
-
Click View Log. Then you can save it as a file and send it to us.
Regards,
Hi
Thanks for your response. What email address should I send it to?
Neil
thunt
(Thu Nguyen Thi)
4
Hi,
You can send it to support@atomisystems.com
Regards,