ActivePresenter Saola Animate Pricing Download

Recordings stopped working

I installed ActivePresenter yesterday and recorded a few demo recordings into one file (browser demo, cursor and voice recording). It worked as intended. Today I am trying to record more in either the existing or a new file. It lets me record but when I hit stop it doesn’t send it to the project time line/file. Nothing happens, however if I close it it wants me to save. I rebooted my machine and was able to record one recording but nothing since. How can I troubleshoot this?

Can you please share the log of ActivePresenter so we can check? To view the log:

  • In Start Page, click Preferences (the Gear icon).
  • In the Preferences dialog, select the Miscellaneous tab.
  • Click View Log.

Regards,