ActivePresenter Saola Animate Pricing Download

Recordings do not save

Every other time I use this stupid program, as soon as I stop my recording, I am brought to an empty project and the video recording doesn’t even get created. I am trying to just record my screen for 15 - 20 minutes at a time as I teach my student teaching lesson plans and I might fail now because of you! I updated the program and the problem was supposedly improved but now it’s even worse! Today I lost 2 out of 3 lessons and I might not graduate in time! Yes, I have plenty of disk space.

Hi Perry,

It seems like you used Record Software Simulation to record your screen. This recording feature helps you create a step-by-step software simulation that is intended to function as a test. It allows you to capture all actions on the screen and then convert them into a slide-based project including:

Image slides (mouse click, key stroke);

Video slides (mouse scroll, drag-n-drop).

If you select this mode to record and leave your mouse to stay still, nothing will be recorded. In this case, you should choose Record Video instead because this mode helps you record on-screen actions as a full-motion video.

Please refer to our tutorial to learn more:

Best regards,
Hang

No, I used Record Video.

If so, could you please send us the log of ActivePresenter to support@atomisystems.com so that we can check?
To view the log,

  • In Start Page, click Preferences (the Gear icon)
  • Select Miscellaneous.
  • Click View Log.

Regards,

CPU Count: 16
Hostname: DESKTOP-9C76UQ5. Memory: 32,710 MB. Available: 19,274 MB. Memory Load: 41%
Disk Space: 113,391 MB (Free: 5,832 MB)
Project Location: C:\Users\Perry\Documents\ActivePresenter
2021-03-30 13:00:48: TempDir: C:\Users\Perry\AppData\Roaming\ActivePresenter\temp
2021-03-30 13:00:48: Direct3D rendering mode: hardware
2021-03-30 13:00:48: Direct3D device type: 1
2021-03-30 13:00:57: Opening project: C:\Users\Perry\Documents\ActivePresenter\Lesson 5.approj
2021-03-30 13:00:57: PrepareRibbonBar: 226ms
2021-03-30 13:01:05: ActivePresenter 8.3.2 (Release Build: 2021.01.26) shut down

================================
2021-03-30 13:01:10: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 19041), 64-bit edition
CPU Count: 16
Hostname: DESKTOP-9C76UQ5. Memory: 32,710 MB. Available: 19,214 MB. Memory Load: 41%
Disk Space: 113,391 MB (Free: 5,825 MB)
Project Location: C:\Users\Perry\Documents\ActivePresenter
2021-03-30 13:01:10: TempDir: C:\Users\Perry\AppData\Roaming\ActivePresenter\temp
2021-03-30 13:01:10: Direct3D rendering mode: hardware
2021-03-30 13:01:10: Direct3D device type: 1
2021-03-30 13:01:12: ---------------------LISTING WEBCAMS------------------------
2021-03-30 13:01:12: 1. Logitech HD Webcam C615 - \?\usb#vid_046d&pid_082c&mi_02#6&2279bf65&1&0002#{e5323777-f976-4f5b-9b55-b94699c46e44}{bbefb6c7-2fc4-4139-bb8b-a58bba724083}
2021-03-30 13:01:12: --------------------------------------------------------------
2021-03-30 13:01:12: ---------------------LISTING WEBCAMS------------------------
2021-03-30 13:01:12: 1. Logitech HD Webcam C615 - \?\usb#vid_046d&pid_082c&mi_02#6&2279bf65&1&0002#{e5323777-f976-4f5b-9b55-b94699c46e44}{bbefb6c7-2fc4-4139-bb8b-a58bba724083}
2021-03-30 13:01:12: --------------------------------------------------------------
2021-03-30 13:01:12: flt sample format is not supported, s16 will be used
2021-03-30 13:01:12: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-03-30 13:01:12: Preparing to record audio from: Microphone (HD Webcam C615). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-03-30 13:01:12: Failed to open audio stream to record. Error: Invalid number of channels.
2021-03-30 13:01:12: Preparing to record audio from: Microphone (HD Webcam C615). Channel: 1. Sample rate: 48000. Sample Format: 8
2021-03-30 13:01:12: flt sample format is not supported, s16 will be used
2021-03-30 13:01:12: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2021-03-30 13:01:12: Failed to load icon: microphone_on_64_d.png
2021-03-30 13:01:12: Failed to load icon: microphone_on_64_d.png
2021-03-30 13:01:12: Failed to load icon: capture_fullscreen_selected_64_d.png
2021-03-30 13:01:12: Failed to load icon: capture_customsize_64_d.png
2021-03-30 13:01:12: Failed to load icon: capture_fullscreen_64_d.png
2021-03-30 13:01:12: Failed to load icon: capture_customsize_selected_64_d.png
2021-03-30 13:01:12: Failed to load icon: capture_fullscreen_selected_64_d.png
2021-03-30 13:01:12: Failed to load icon: capture_customsize_64_d.png
2021-03-30 13:01:12: Preparing to record audio from: Microphone (HD Webcam C615). Channel: 1. Sample rate: 48000. Sample Format: 8
2021-03-30 13:17:10: ActivePresenter 8.3.2 (Release Build: 2021.01.26) shut down

================================
2021-04-01 07:51:44: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 19041), 64-bit edition
CPU Count: 16
Hostname: DESKTOP-9C76UQ5. Memory: 32,710 MB. Available: 24,681 MB. Memory Load: 24%
Disk Space: 1,907,599 MB (Free: 454,488 MB)
Project Location: D:\ActivePresenter\Videos
2021-04-01 07:51:44: TempDir: C:\Users\Perry\AppData\Roaming\ActivePresenter\temp
2021-04-01 07:51:44: Direct3D rendering mode: hardware
2021-04-01 07:51:44: Direct3D device type: 1

Hi Perry,

Can you please share entire the log file? If you can not attach it here, you can email it to support@atomisystems.com

Regards,

I did exactly what you said, that’s the file.

Hi Perry,

That’s a part of the log file. Please send us the full log file so we can help. You can save the log as a file and send it to us via email support@atomisystems.com:
image

Best regards,
Hang