ActivePresenter Saola Animate Pricing Download

Recorded sound is distorted in editing mode

Problem:
When I play my recorded video in the editing window the sound is distorted. The result (exported as mp4) is fine. Used to work in 7.5.

ActivePresenter Version: 8.0.7

OS: Win10

Hi,

Could you share with us the AP project file (.approj) with external data folder (if any) at support@atomisystems.com so that we can check?
The data folder has the name in the form projectFileName_files. It’s located in the same folder with the project file.
If the file size is large, you can upload it to a cloud storage service like Google Drive.

Regards,

1 Like

I’ve just send the file via wetransfer.
Thanks for the support!

Hi,

Please try to turn off hardware rendering option in Preferences > Miscellaneous > Use software rendering instead of GPU rendering (make sure that the option is checked) to see if it can help.
If not, please send us the log, so we can check. Go to Preferences > View log.

Regards,

1 Like

I’ve tried that but nothing changed.
I’ve now restarted my PC and started only ActivePresenter (no other apps). Now it’s much better (only some really small artefacts). When looking at my CPU usage, ActivePresenter uses 60% on playback. So I think my old Laptop and low end graphic card is the limiting factor - especially when used besides having a couple of other apps open. And I remember that I know that kind of sound distortion from other apps when the video has more data as can be handled to properly play it.
However this used to work with 7.5, so maybe you may optimize the playback CPU usage in version 8.
Thanks for the great support!

Here are the latest log entries:

================================
2020-06-10 12:06:06: ActivePresenter 7.5.13 (Release Build: 2020.03.03) started
OS: Windows 10 (build 18362), 64-bit edition. Version: 10.0 - 64 bit
CPU Count: 4
Hostname: DESKTOP-9JSVPGG.home. Memory: 8,103 MB. Available: 1,071 MB. Memory Load: 86%
Project Location: C:\Users\Daniel\Documents\ActivePresenter
Disk Space: 231,462 MB (Free: 4,248 MB)
2020-06-10 12:06:06: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-10 12:06:09: PrepareRibbonBar: 1441ms
2020-06-10 12:06:14: flt sample format is not supported, s16 will be used
2020-06-10 12:06:14: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-10 12:06:14: Preparing to record audio from: Mikrofon (HD Pro Webcam C920). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-10 12:06:14: Failed to open audio stream to record. Error: Invalid device.
2020-06-10 12:06:14: Preparing to record audio from: Mikrofon (HD Pro Webcam C920). Channel: 2. Sample rate: 16000. Sample Format: 8
2020-06-10 12:06:37: Checking updates for ActivePresenter v7.5.13…
2020-06-10 12:06:42: New updates available: 8.0.7
2020-06-10 12:22:04: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1024, 720)
2020-06-10 12:22:04: Video Codec: flashsv. Expecting FPS: 30,00
2020-06-10 12:22:04: Video will be recorded to: C:\Users\Daniel\Documents\ActivePresenter.ActivePresenterCachedProjects\Ohne Titel_tempdir\video_20200610_12-22-04.mkv
2020-06-10 12:22:04: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-10 12:22:04: flt sample format is not supported, s16 will be used
2020-06-10 12:22:04: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-10 12:22:04: Audio will be recorded to: C:\Users\Daniel\Documents\ActivePresenter.ActivePresenterCachedProjects\Ohne Titel_tempdir\audio_20200610_12-22-04.wav
2020-06-10 12:22:04: Preparing to record audio from: Mikrofon (HD Pro Webcam C920). Channel: 2. Sample rate: 16000. Sample Format: 8
2020-06-10 12:22:04: flt sample format is not supported, s16 will be used
2020-06-10 12:22:04: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-10 12:22:04: Audio 2 will be recorded to: C:\Users\Daniel\Documents\ActivePresenter.ActivePresenterCachedProjects\Ohne Titel_tempdir\audio_20200610_12-22-04_1.wav
2020-06-10 12:22:04: Preparing to record audio from: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-10 12:22:08: Waiting to start in 3385
2020-06-10 12:25:05: Stop video recording. Frames recorded: 5272. Dropped: 77. Duration: 176936. Average FPS: 29,79
2020-06-10 12:25:05: Recorded video data size: 101823 KB
2020-06-10 12:25:05: AddVideo2Slide: Time spend: 27 ms
2020-06-10 12:25:05: ProcessRecordedAudio: duration (ms) 176899,729000
2020-06-10 12:25:05: ProcessRecordedAudio: duration (ms) 176977,521000
2020-06-10 12:25:08: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-10 12:25:08: Audio Decoding Stats: Process 145,000000, Wait 0,000000
2020-06-10 12:25:08: Audio Encoding Stats: Process 60,000000, Wait 114,000000
2020-06-10 12:25:08: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-10 12:25:09: Audio Decoding Stats: Process 255,000000, Wait 1,000000
2020-06-10 12:25:09: Audio Encoding Stats: Process 124,000000, Wait 173,000000
2020-06-10 12:25:10: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-10 12:25:10: Audio Decoding Stats: Process 373,000000, Wait 0,000000
2020-06-10 12:25:10: Audio Encoding Stats: Process 107,000000, Wait 281,000000
2020-06-10 12:25:13: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-10 12:28:49: MF Version: 131184
2020-06-10 12:28:49: RLMedia: MFT name: ‘H264 Encoder MFT’
2020-06-10 12:28:49: RLMedia: MF Setting Framerate: 25 / 1
2020-06-10 12:28:49: RLMedia: MF Setting Nominal Range: 2
2020-06-10 12:28:49: RLMedia: MF Setting Quality: 80
2020-06-10 12:28:49: RLMedia: MF Setting GOPSize: 75
2020-06-10 12:28:50: RLMedia: MF Setting Framerate: 25 / 1
2020-06-10 12:28:50: RLMedia: MF Setting Nominal Range: 2
2020-06-10 12:28:50: RLMedia: MF Setting Quality: 80
2020-06-10 12:28:50: RLMedia: MF Setting GOPSize: 75
2020-06-10 12:28:50: s16 sample format is not supported, fltp will be used
2020-06-10 12:28:50: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-10 12:28:50: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-10 12:29:59: RLMedia: Qavg: 258,028
2020-06-10 12:29:59: RLMedia: 2 frames left in the queue on closing
2020-06-10 12:29:59: Exporting video completed in 69 seconds.
2020-06-10 12:29:58: Audio Decoding Stats: Process 67992,000000, Wait 32,000000
2020-06-10 12:29:58: Audio Encoding Stats: Process 4223,000000, Wait 63888,000000
2020-06-10 12:29:58: Video Decode Stats: Process 68756,000000, Wait 0,000000, Decode 49600,000000
2020-06-10 12:29:58: Video Encoding Stats: Process 6754,000000, Wait 62018,000000
2020-06-10 12:46:50: ActivePresenter 7.5.13 (Release Build: 2020.03.03) shut down

================================
2020-06-18 15:25:54: ActivePresenter 7.5.13 (Release Build: 2020.03.03) started
OS: Windows 10 (build 18362), 64-bit edition. Version: 10.0 - 64 bit
CPU Count: 4
Hostname: DESKTOP-9JSVPGG.home. Memory: 8,103 MB. Available: 537 MB. Memory Load: 93%
Project Location: C:\Users\Daniel\Documents\ActivePresenter
Disk Space: 231,462 MB (Free: 9,010 MB)
2020-06-18 15:25:54: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-18 15:25:58: PrepareRibbonBar: 1848ms
2020-06-18 15:26:01: flt sample format is not supported, s16 will be used
2020-06-18 15:26:01: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:26:01: Preparing to record audio from: Internes Mikrofon (Conexant ISST Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:26:26: Checking updates for ActivePresenter v7.5.13…
2020-06-18 15:26:27: New updates available: 8.0.7
2020-06-18 15:30:18: Downloading updates to: C:\Users\Daniel\AppData\Local\Temp\ActivePresenter_updater_tmp\ActivePresenter_v8.0.7_update.zip
2020-06-18 15:30:18: Download size: 53,5 MB
2020-06-18 15:30:27: Download completed
2020-06-18 15:30:30: Extracting [C:\Users\Daniel\AppData\Local\Temp\ActivePresenter_updater_tmp\ActivePresenter_v8.0.7_update.zip] to [C:\Users\Daniel\AppData\Local\Temp\ActivePresenter_updater_tmp\setup]…
2020-06-18 15:30:34: Executing [C:\Users\Daniel\AppData\Local\Temp\ActivePresenter_updater_tmp\rlupdater.exe C:\Program Files\ATOMI\ActivePresenter7\ActivePresenter.exe C:\Users\Daniel\AppData\Local\Temp\ActivePresenter_updater_tmp\setup\ActivePresenter_v8.0.7_update.exe]…
2020-06-18 15:30:34: Running updater…
2020-06-18 15:30:37: ActivePresenter 7.5.13 (Release Build: 2020.03.03) shut down

================================
2020-06-18 15:31:38: ActivePresenter 8.0.7 - 64-bit build. (Release Build: 2020.05.29) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-9JSVPGG. Memory: 8,103 MB. Available: 991 MB. Memory Load: 87%
Disk Space: 231,462 MB (Free: 8,818 MB)
Project Location: C:\Users\Daniel\Documents\ActivePresenter
2020-06-18 15:31:38: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-18 15:31:38: Direct3D rendering mode: hardware
2020-06-18 15:31:38: Direct3D device type: 1
2020-06-18 15:31:49: flt sample format is not supported, s16 will be used
2020-06-18 15:31:49: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:31:49: Preparing to record audio from: Internes Mikrofon (Conexant ISST Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:32:27: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1024, 720)
2020-06-18 15:32:27: Video Codec: flashsv. Expecting FPS: 30,00
2020-06-18 15:32:27: Video will be recorded to: C:\Users\Daniel\Documents\ActivePresenter.ActivePresenterCachedProjects\Ohne Titel_tempdir\video_20200618_15-32-27.mkv
2020-06-18 15:32:27: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:32:27: flt sample format is not supported, s16 will be used
2020-06-18 15:32:27: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:32:27: Audio will be recorded to: C:\Users\Daniel\Documents\ActivePresenter.ActivePresenterCachedProjects\Ohne Titel_tempdir\audio_20200618_15-32-27.wav
2020-06-18 15:32:27: Preparing to record audio from: Internes Mikrofon (Conexant ISST Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:32:28: flt sample format is not supported, s16 will be used
2020-06-18 15:32:28: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:32:28: Audio 2 will be recorded to: C:\Users\Daniel\Documents\ActivePresenter.ActivePresenterCachedProjects\Ohne Titel_tempdir\audio_20200618_15-32-27_1.wav
2020-06-18 15:32:28: Preparing to record audio from: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:32:31: Waiting to start in 3383
2020-06-18 15:33:05: PrepareRibbonBar: 1504ms
2020-06-18 15:33:02: Stop video recording. Frames recorded: 808. Dropped: 0. Duration: 30595. Average FPS: 26,38
2020-06-18 15:33:02: Recorded video data size: 45572 KB
2020-06-18 15:33:02: AddVideo2Slide: Time spend: 432 ms
2020-06-18 15:33:02: ProcessRecordedAudio: duration (ms) 30626,333000
2020-06-18 15:33:02: ProcessRecordedAudio: duration (ms) 30664,125000
2020-06-18 15:33:09: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:33:09: Audio Decoding Stats: Process 54,000000, Wait 0,000000
2020-06-18 15:33:09: Audio Encoding Stats: Process 16,000000, Wait 53,000000
2020-06-18 15:33:09: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:33:09: Audio Decoding Stats: Process 78,000000, Wait 0,000000
2020-06-18 15:33:09: Audio Encoding Stats: Process 0,000000, Wait 31,000000
2020-06-18 15:33:16: Render Project Size: 1024 x 720
2020-06-18 15:33:16: Threads Used: 1 / 4, Memory Available: 764/8,103
2020-06-18 15:33:16: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:33:16: Video frames decoding started.
2020-06-18 15:33:16: Audio frames decoding started.
2020-06-18 15:33:21: eb65c178-55b1-4cff-a3a5-f9f20730f723: Seek after: 110,000000
2020-06-18 15:34:08: Render Project Size: 1024 x 720
2020-06-18 15:34:08: Threads Used: 2 / 4, Memory Available: 1,241/8,103
2020-06-18 15:34:08: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:34:08: Video frames decoding started.
2020-06-18 15:34:08: Audio frames decoding started.
2020-06-18 15:34:08: eb65c178-55b1-4cff-a3a5-f9f20730f723: Seek after: 31,000000
2020-06-18 15:36:28: Render Project Size: 1024 x 720
2020-06-18 15:36:28: Threads Used: 2 / 4, Memory Available: 1,283/8,103
2020-06-18 15:36:28: MF Version: 131184
2020-06-18 15:36:28: s16 sample format is not supported, fltp will be used
2020-06-18 15:36:28: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:36:28: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:36:35: RLMedia: 2 frames left in the queue on closing
2020-06-18 15:36:36: Exporting video completed in 7 seconds.
2020-06-18 15:36:30: eb65c178-55b1-4cff-a3a5-f9f20730f723: Seek after: 71,000000
2020-06-18 15:36:35: Audio Decoding Stats: Process 6678,000000, Wait 69,000000
2020-06-18 15:36:35: Audio Encoding Stats: Process 968,000000, Wait 5779,000000
2020-06-18 15:36:35: Video Decode Stats: Process 6322,000000, Wait 27,000000, Decode 1934,000000
2020-06-18 15:36:35: Video Encoding Stats: Process 1459,000000, Wait 5667,000000
2020-06-18 15:39:56: Render Project Size: 1024 x 720
2020-06-18 15:39:56: Threads Used: 2 / 4, Memory Available: 1,237/8,103
2020-06-18 15:39:56: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:39:56: Video frames decoding started.
2020-06-18 15:39:56: Audio frames decoding started.
2020-06-18 15:42:16: Render Project Size: 1024 x 720
2020-06-18 15:42:16: Threads Used: 1 / 4, Memory Available: 935/8,103
2020-06-18 15:42:16: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:42:16: Audio frames decoding started.
2020-06-18 15:42:16: Video frames decoding started.
2020-06-18 15:42:18: eb65c178-55b1-4cff-a3a5-f9f20730f723: Seek after: 81,000000
2020-06-18 15:42:21: Render Project Size: 1024 x 720
2020-06-18 15:42:21: Threads Used: 1 / 4, Memory Available: 800/8,103
2020-06-18 15:42:21: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:42:21: Video frames decoding started.
2020-06-18 15:42:21: Audio frames decoding started.
2020-06-18 15:42:26: eb65c178-55b1-4cff-a3a5-f9f20730f723: Seek after: 70,000000
2020-06-18 15:43:05: Render Project Size: 1024 x 720
2020-06-18 15:43:05: Threads Used: 1 / 4, Memory Available: 811/8,103
2020-06-18 15:43:05: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:43:05: Video frames decoding started.
2020-06-18 15:43:05: Audio frames decoding started.
2020-06-18 15:43:10: eb65c178-55b1-4cff-a3a5-f9f20730f723: Seek after: 146,000000
2020-06-18 15:43:36: Render Project Size: 1024 x 720
2020-06-18 15:43:36: Threads Used: 2 / 4, Memory Available: 1,202/8,103
2020-06-18 15:43:36: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:43:36: Video frames decoding started.
2020-06-18 15:43:36: Audio frames decoding started.
2020-06-18 15:43:41: eb65c178-55b1-4cff-a3a5-f9f20730f723: Seek after: 100,000000
2020-06-18 15:56:31: ActivePresenter 8.0.7 (Release Build: 2020.05.29) shut down

================================
2020-06-18 15:56:43: ActivePresenter 8.0.7 - 64-bit build. (Release Build: 2020.05.29) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-9JSVPGG. Memory: 8,103 MB. Available: 1,409 MB. Memory Load: 82%
Disk Space: 231,462 MB (Free: 8,929 MB)
Project Location: C:\Users\Daniel\Documents\ActivePresenter
2020-06-18 15:56:43: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-18 15:56:43: Direct3D rendering mode: hardware
2020-06-18 15:56:43: Direct3D device type: 1
2020-06-18 15:56:50: Opening project: C:\Users\Daniel\Documents\ActivePresenter\svg.approj
2020-06-18 15:56:52: PrepareRibbonBar: 1604ms
2020-06-18 15:56:53: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:56:53: Audio Decoding Stats: Process 79,000000, Wait 0,000000
2020-06-18 15:56:53: Audio Encoding Stats: Process 16,000000, Wait 69,000000
2020-06-18 15:56:53: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:56:53: Audio Decoding Stats: Process 55,000000, Wait 0,000000
2020-06-18 15:56:53: Audio Encoding Stats: Process 0,000000, Wait 53,000000
2020-06-18 15:56:56: Render Project Size: 1024 x 720
2020-06-18 15:56:56: Threads Used: 1 / 4, Memory Available: 1,043/8,103
2020-06-18 15:56:56: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:56:56: Video frames decoding started.
2020-06-18 15:56:56: Audio frames decoding started.
2020-06-18 15:57:01: 0828988b-a86f-4c8f-9192-f09d00ab907f: Seek after: 120,000000
2020-06-18 15:57:25: ActivePresenter 8.0.7 (Release Build: 2020.05.29) shut down

================================
2020-06-18 15:57:26: ActivePresenter 8.0.7 - 64-bit build. (Release Build: 2020.05.29) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-9JSVPGG. Memory: 8,103 MB. Available: 1,738 MB. Memory Load: 78%
Disk Space: 231,462 MB (Free: 8,935 MB)
Project Location: C:\Users\Daniel\Documents\ActivePresenter
2020-06-18 15:57:26: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-18 15:57:26: Direct3D rendering mode: software
2020-06-18 15:57:26: Direct3D device type: 5
2020-06-18 15:57:30: Opening project: C:\Users\Daniel\Documents\ActivePresenter\svg.approj
2020-06-18 15:57:32: PrepareRibbonBar: 1203ms
2020-06-18 15:57:33: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:57:33: Audio Decoding Stats: Process 62,000000, Wait 0,000000
2020-06-18 15:57:33: Audio Encoding Stats: Process 15,000000, Wait 69,000000
2020-06-18 15:57:33: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 15:57:33: Audio Decoding Stats: Process 72,000000, Wait 24,000000
2020-06-18 15:57:33: Audio Encoding Stats: Process 16,000000, Wait 82,000000
2020-06-18 15:57:37: Render Project Size: 1024 x 720
2020-06-18 15:57:37: Threads Used: 2 / 4, Memory Available: 1,303/8,103
2020-06-18 15:57:37: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-18 15:57:37: Audio frames decoding started.
2020-06-18 15:57:37: Video frames decoding started.
2020-06-18 15:57:43: c0aeb1ae-f38b-41a5-9511-118cab250810: Seek after: 181,000000
2020-06-18 15:57:52: ActivePresenter 8.0.7 (Release Build: 2020.05.29) shut down

================================
2020-06-18 16:00:20: ActivePresenter 8.0.7 - 64-bit build. (Release Build: 2020.05.29) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-9JSVPGG. Memory: 8,103 MB. Available: 1,718 MB. Memory Load: 78%
Disk Space: 231,462 MB (Free: 8,933 MB)
Project Location: C:\Users\Daniel\Documents\ActivePresenter
2020-06-18 16:00:20: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-18 16:00:20: Direct3D rendering mode: hardware
2020-06-18 16:00:20: Direct3D device type: 1
2020-06-18 16:00:25: Opening project: C:\Users\Daniel\Documents\ActivePresenter\svg.approj
2020-06-18 16:00:27: PrepareRibbonBar: 1249ms
2020-06-18 16:00:28: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 16:00:28: Audio Decoding Stats: Process 85,000000, Wait 0,000000
2020-06-18 16:00:28: Audio Encoding Stats: Process 37,000000, Wait 32,000000
2020-06-18 16:00:28: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-18 16:00:28: Audio Decoding Stats: Process 77,000000, Wait 0,000000
2020-06-18 16:00:28: Audio Encoding Stats: Process 30,000000, Wait 38,000000
2020-06-18 16:11:56: ActivePresenter 8.0.7 (Release Build: 2020.05.29) shut down

================================
2020-06-19 10:41:32: ActivePresenter 8.0.7 - 64-bit build. (Release Build: 2020.05.29) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-9JSVPGG. Memory: 8,103 MB. Available: 627 MB. Memory Load: 92%
Disk Space: 231,462 MB (Free: 7,271 MB)
Project Location: C:\Users\Daniel\Documents\ActivePresenter
2020-06-19 10:41:32: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-19 10:41:32: Direct3D rendering mode: hardware
2020-06-19 10:41:32: Direct3D device type: 1
2020-06-19 10:41:42: Opening project: C:\Users\Daniel\Documents\ActivePresenter\svg.approj
2020-06-19 10:41:45: PrepareRibbonBar: 2714ms
2020-06-19 10:41:46: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 10:41:46: Audio Decoding Stats: Process 84,000000, Wait 0,000000
2020-06-19 10:41:46: Audio Encoding Stats: Process 46,000000, Wait 48,000000
2020-06-19 10:41:46: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 10:41:46: Audio Decoding Stats: Process 22,000000, Wait 16,000000
2020-06-19 10:41:46: Audio Encoding Stats: Process 31,000000, Wait 54,000000
2020-06-19 10:41:51: Render Project Size: 1024 x 720
2020-06-19 10:41:51: Threads Used: 1 / 4, Memory Available: 569/8,103
2020-06-19 10:41:51: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-19 10:41:51: Video frames decoding started.
2020-06-19 10:41:51: Audio frames decoding started.
2020-06-19 10:41:56: 42937a1e-c0fc-4849-baa3-f2bec7107037: Seek after: 124,000000
2020-06-19 10:43:51: ActivePresenter 8.0.7 (Release Build: 2020.05.29) shut down

================================
2020-06-19 10:43:51: ActivePresenter 8.0.7 - 64-bit build. (Release Build: 2020.05.29) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-9JSVPGG. Memory: 8,103 MB. Available: 724 MB. Memory Load: 91%
Disk Space: 231,462 MB (Free: 7,743 MB)
Project Location: C:\Users\Daniel\Documents\ActivePresenter
2020-06-19 10:43:51: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-19 10:43:51: Direct3D rendering mode: software
2020-06-19 10:43:51: Direct3D device type: 5
2020-06-19 10:43:56: Opening project: C:\Users\Daniel\Documents\ActivePresenter\svg.approj
2020-06-19 10:43:59: PrepareRibbonBar: 2190ms
2020-06-19 10:44:00: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 10:44:00: Audio Decoding Stats: Process 32,000000, Wait 0,000000
2020-06-19 10:44:00: Audio Encoding Stats: Process 15,000000, Wait 31,000000
2020-06-19 10:44:00: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 10:44:00: Audio Decoding Stats: Process 84,000000, Wait 16,000000
2020-06-19 10:44:00: Audio Encoding Stats: Process 31,000000, Wait 69,000000
2020-06-19 10:44:03: Render Project Size: 1024 x 720
2020-06-19 10:44:03: Threads Used: 1 / 4, Memory Available: 562/8,103
2020-06-19 10:44:03: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-19 10:44:03: Video frames decoding started.
2020-06-19 10:44:03: Audio frames decoding started.
2020-06-19 10:44:08: f625dffc-3f0a-4041-b7a4-dbb2cb1bf2b4: Seek after: 253,000000
2020-06-19 10:44:18: ActivePresenter 8.0.7 (Release Build: 2020.05.29) shut down

================================
2020-06-19 10:46:32: ActivePresenter 8.0.7 - 64-bit build. (Release Build: 2020.05.29) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-9JSVPGG. Memory: 8,103 MB. Available: 5,519 MB. Memory Load: 31%
Disk Space: 231,462 MB (Free: 19,693 MB)
Project Location: C:\Users\Daniel\Documents\ActivePresenter
2020-06-19 10:46:32: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-19 10:46:32: Direct3D rendering mode: software
2020-06-19 10:46:32: Direct3D device type: 5
2020-06-19 10:46:39: Opening project: C:\Users\Daniel\Documents\ActivePresenter\svg.approj
2020-06-19 10:46:43: PrepareRibbonBar: 3015ms
2020-06-19 10:46:44: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 10:46:44: Audio Decoding Stats: Process 66,000000, Wait 0,000000
2020-06-19 10:46:44: Audio Encoding Stats: Process 8,000000, Wait 83,000000
2020-06-19 10:46:44: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 10:46:45: Audio Decoding Stats: Process 68,000000, Wait 0,000000
2020-06-19 10:46:45: Audio Encoding Stats: Process 14,000000, Wait 55,000000
2020-06-19 10:46:50: Render Project Size: 1024 x 720
2020-06-19 10:46:50: Threads Used: 2 / 4, Memory Available: 4,420/8,103
2020-06-19 10:46:50: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-19 10:46:50: Audio frames decoding started.
2020-06-19 10:46:50: Video frames decoding started.
2020-06-19 10:46:55: 7c1f63cb-7fab-45ff-9784-33b187b2eeac: Seek after: 251,000000
2020-06-19 10:47:25: Render Project Size: 1024 x 720
2020-06-19 10:47:25: Threads Used: 2 / 4, Memory Available: 2,323/8,103
2020-06-19 10:47:25: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-19 10:47:26: Audio frames decoding started.
2020-06-19 10:47:26: Video frames decoding started.
2020-06-19 10:47:32: 7c1f63cb-7fab-45ff-9784-33b187b2eeac: Seek after: 478,000000
2020-06-19 10:47:38: ActivePresenter 8.0.7 (Release Build: 2020.05.29) shut down

================================
2020-06-19 10:51:19: ActivePresenter 8.0.7 - 64-bit build. (Release Build: 2020.05.29) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-9JSVPGG. Memory: 8,103 MB. Available: 1,101 MB. Memory Load: 86%
Disk Space: 231,462 MB (Free: 19,919 MB)
Project Location: C:\Users\Daniel\Documents\ActivePresenter
2020-06-19 10:51:20: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-19 10:51:20: Direct3D rendering mode: software
2020-06-19 10:51:20: Direct3D device type: 5
2020-06-19 10:51:48: Opening project: C:\Users\Daniel\Documents\ActivePresenter\svg.approj
2020-06-19 10:51:50: PrepareRibbonBar: 1302ms
2020-06-19 10:51:51: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 10:51:51: Audio Decoding Stats: Process 67,000000, Wait 1,000000
2020-06-19 10:51:51: Audio Encoding Stats: Process 16,000000, Wait 71,000000
2020-06-19 10:51:51: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 10:51:51: Audio Decoding Stats: Process 47,000000, Wait 0,000000
2020-06-19 10:51:51: Audio Encoding Stats: Process 11,000000, Wait 53,000000
2020-06-19 10:52:14: Render Project Size: 1024 x 720
2020-06-19 10:52:14: Threads Used: 2 / 4, Memory Available: 1,995/8,103
2020-06-19 10:52:14: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-19 10:52:14: Audio frames decoding started.
2020-06-19 10:52:14: Video frames decoding started.
2020-06-19 10:52:19: f99eab5e-2e59-4fd8-9828-254e5c7cc37b: Seek after: 174,000000
2020-06-19 10:52:44: ActivePresenter 8.0.7 (Release Build: 2020.05.29) shut down

================================
2020-06-19 11:03:07: ActivePresenter 8.0.7 - 64-bit build. (Release Build: 2020.05.29) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-9JSVPGG. Memory: 8,103 MB. Available: 2,260 MB. Memory Load: 72%
Disk Space: 231,462 MB (Free: 19,879 MB)
Project Location: C:\Users\Daniel\Documents\ActivePresenter
2020-06-19 11:03:07: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-19 11:03:07: Direct3D rendering mode: software
2020-06-19 11:03:07: Direct3D device type: 5
2020-06-19 11:03:12: Opening project: C:\Users\Daniel\Documents\ActivePresenter\svg.approj
2020-06-19 11:03:15: PrepareRibbonBar: 2125ms
2020-06-19 11:03:16: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 11:03:16: Audio Decoding Stats: Process 95,000000, Wait 0,000000
2020-06-19 11:03:16: Audio Encoding Stats: Process 27,000000, Wait 95,000000
2020-06-19 11:03:16: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 11:03:16: Audio Decoding Stats: Process 68,000000, Wait 24,000000
2020-06-19 11:03:16: Audio Encoding Stats: Process 31,000000, Wait 79,000000
2020-06-19 11:03:19: Render Project Size: 1024 x 720
2020-06-19 11:03:19: Threads Used: 2 / 4, Memory Available: 1,950/8,103
2020-06-19 11:03:19: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-19 11:03:19: Video frames decoding started.
2020-06-19 11:03:19: Audio frames decoding started.
2020-06-19 11:03:25: 7fd0cbc7-0132-462c-b5a6-05b528ee4da2: Seek after: 202,000000
2020-06-19 11:03:41: ActivePresenter 8.0.7 (Release Build: 2020.05.29) shut down

================================
2020-06-19 11:03:54: ActivePresenter 8.0.7 - 64-bit build. (Release Build: 2020.05.29) started
OS: Windows 10 (build 18362), 64-bit edition
CPU Count: 4
Hostname: DESKTOP-9JSVPGG. Memory: 8,103 MB. Available: 4,240 MB. Memory Load: 47%
Disk Space: 231,462 MB (Free: 19,883 MB)
Project Location: C:\Users\Daniel\Documents\ActivePresenter
2020-06-19 11:03:54: TempDir: C:\Users\Daniel\AppData\Roaming\ActivePresenter\temp
2020-06-19 11:03:54: Direct3D rendering mode: software
2020-06-19 11:03:54: Direct3D device type: 5
2020-06-19 11:03:59: Opening project: C:\Users\Daniel\Documents\ActivePresenter\svg.approj
2020-06-19 11:04:00: PrepareRibbonBar: 1206ms
2020-06-19 11:04:01: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 11:04:01: Audio Decoding Stats: Process 67,000000, Wait 0,000000
2020-06-19 11:04:01: Audio Encoding Stats: Process 9,000000, Wait 62,000000
2020-06-19 11:04:01: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-06-19 11:04:02: Audio Decoding Stats: Process 46,000000, Wait 0,000000
2020-06-19 11:04:02: Audio Encoding Stats: Process 34,000000, Wait 29,000000
2020-06-19 11:04:04: Render Project Size: 1024 x 720
2020-06-19 11:04:04: Threads Used: 2 / 4, Memory Available: 3,774/8,103
2020-06-19 11:04:04: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-19 11:04:04: Audio frames decoding started.
2020-06-19 11:04:04: Video frames decoding started.
2020-06-19 11:04:09: 7abd85e8-7ae2-463b-9cb3-47769121fba2: Seek after: 186,000000
2020-06-19 11:04:14: Render Project Size: 1024 x 720
2020-06-19 11:04:14: Threads Used: 2 / 4, Memory Available: 3,874/8,103
2020-06-19 11:04:14: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-19 11:04:14: Video frames decoding started.
2020-06-19 11:04:14: Audio frames decoding started.
2020-06-19 11:04:15: 7abd85e8-7ae2-463b-9cb3-47769121fba2: Seek after: 51,000000
2020-06-19 11:04:22: Render Project Size: 1024 x 720
2020-06-19 11:04:22: Threads Used: 2 / 4, Memory Available: 3,765/8,103
2020-06-19 11:04:22: Preparing to play audio to: Lautsprecher (USB Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2020-06-19 11:04:22: Audio frames decoding started.
2020-06-19 11:04:22: Video frames decoding started.
2020-06-19 11:04:27: 7abd85e8-7ae2-463b-9cb3-47769121fba2: Seek after: 186,000000

Hi Daniel,

We are sorry for our mistake. We mean the Use software rendering… option should be unchecked as in the below screenshot:

Regards,

Thanks. I don’t see a mistake - at least that’s what Thu Nguyen Thi wrote in his reply already.
I’ve done that (see the log data) but that doesn’t changed anything.

2020-06-19 10:41:32: Direct3D rendering mode: hardware
2020-06-19 10:43:51: Direct3D rendering mode: software

Can you please check with this temporary version:


Please note that it is not an official release, so it is not digital signed yet. Windows may display a warning when running the file.

Regards,

I’ve installed the linked version 8.1 but that doesn’t solve the problem. I still have that distortion. Only when starting after a fresh windows restart and no other applications it works fine. After running a couple of apps (firefox, vs code, thunderbird, xampp aso) I get the distortion again. I’ve also tried to close all applications then but that doesn’t had any effect.
The Software rendering mode seems to be a little bit better.