Record full screen is only recording part of the screen

Problem: Hi! I’m trying to record my whole screen using your record video function. I select the full screen option but then for some reason, it will only record part of the screen (not the whole thing). Can you tell me how to resolve this?
BTW the same thing happens when I use a ‘Custom’ recording area. For some reason it’s only recording part of the area I selected and not the whole thing.

ActivePresenter version: ActivePresenter Free Edition
Version 8.1.1 - 64-bit build. (Released: 2020.07.24)

OS: Windows 10 Pro



We have tested with one monitor and it still works fine. Please make sure that you don’t use two monitors with different DPI settings since ActivePresenter has a known issue in this case. And, also make sure that you have signed out after changing DPI.