ActivePresenter Version: 6.1.3
Notes: Windows 10 OSS
I have a 15.6" laptop with 1gb dedicated ram via NVIDIA video card. I also have a 27" monitor attached via HDMI port (dual screen). Resolution is 1920 x 1080 on both screens.
I am trying to record a flash video and add live commentary. I am using the Microsoft Edge browser. I start to record following instructions and after I press the record button, I press play on the webpage player button and then press the full screen option on the webpage player.
I have tried capturing video on the 27" monitor using all 3 options (full screen mode, using predefined green box which hugs the edges of the viewable area of the monitor and using the locked app option). In all cases, the recorded video captures the original video but there is extra space around the original video (i.e. there is a large black border on top and a narrower border on the right side of the captured video. Everything else is fine.
I do not have this problem if I record on the laptop 15.6" laptop screen. Do I need to change something in terms of my 27" monitor configuration?