Problems hearing my recordings

ActivePresenter Support Questions
1

Problem: Sometimes I can hear my recordings and other times I can’t. Yesterday I started a new project and the sound was working fine. Today I can’t hear any of the recording. I’ve tried restarting the programme and changing all the sound settings on my PC. Nothing has helped.

ActivePresenter version: 8.5.1

OS: Windows 365

Notes:

2

Hi,

Could you please share the log file so we can check? To view the log:

  • In Start Page, click Preferences (the Gear icon)
  • Select Miscellaneous.
  • Click View Log.

Regards,
Quynh

3

Thank you. I’ve tried to upload the log but got a message to say that new users cannot upload files. Is there another way I can share the log with you?

4

Hi,

You can share the log file via email support@atomisystems.com

Regards,
Quynh

5

Thank you. I’ve emailed the file.

6

Hi,

We found that you use multiple audio output devices, so the problem.
While ActivePresenter is running, do not plug or unplug any device to see if it works.

Regards,
Quynh

7

Thanks. I’m not using multiple audio output devices, but I did try all possible options on the sound settings on my laptop when I couldn’t get the sound to work. I don’t have any devices plugged in to my laptop.

8

Hi,

At the present, maybe the audio output device is the LG monitor.
To change the output device, you can see this video for reference:

Regards,
Quynh