When I export my project to Youtube nothing happens. Thia is strange because I have exported 2 projects successfully before and have not done anything differently.
When I click on Export, and then on Youtube, I get the ‘downloading information’ response. Dir thereafter the ‘Publish to Youtube’ windo comes up. When I click on OK, nothing happens.
I have restarted my computer with no difference.
Thank you for helping me.
Regards
Anna-Mari Pieterse
Can you please let us know your OS and ActivePresenter version?
We’ll also need the log file.
Did you try again to see if that’s a temporary Youtube issue?
I am using version 7.5.5 (I always update the version as and when the prompts show up).
I am not sure what 'OS" stands for… so sorrry.
I have tried several times to publish… no luck.
Interesting… I have tried to republish other projects, and with these I had no problem… the issue seems to be project related, although this is hard to believe… I have done nothing different in creating this project and this project is also smaller that the other two that I have published successfully.
Please DONOT uploading your files here because it may contain confidential information and the files here are publicly accessible.
Instead, use a cloud storage service like Google Drive, Dropbox,… uploading your files there and share them to support@atomisystems.com
Thank you for this advice. I have now uploaded the file onto Dropbox and have shared it with support@atomisystems.com as you have suggested.
Regards
Anna-Mari
We can publish your project successfully. Can you please share the log so we can analyze further?
To view the log, in Start Page, click Preferences (the Gear icon) > Miscellaneous > View Log.
Sorry for my delayed response - have been out of office for 2 weeks. I have in the mean time reloaded my project after which I was able to upload it to Youtube.