ActivePresenter Saola Animate Pricing Download

Problem exporting my project to Youtube


(Anna-Mari Pieterse) #1

When I export my project to Youtube nothing happens. Thia is strange because I have exported 2 projects successfully before and have not done anything differently.

When I click on Export, and then on Youtube, I get the ‘downloading information’ response. Dir thereafter the ‘Publish to Youtube’ windo comes up. When I click on OK, nothing happens.

I have restarted my computer with no difference.
Thank you for helping me.
Regards
Anna-Mari Pieterse


(Dan Le) #2

Hi,

Can you please let us know your OS and ActivePresenter version?
We’ll also need the log file.
Did you try again to see if that’s a temporary Youtube issue?

Regards,


(Jacky Nguyen) #3

YouTube is having issue with playback and uploading these days. The problem started some days ago. They tweeted on their twitter page.


(Anna-Mari Pieterse) #4

Thank you Jacky, this is kind. . I am researching this to see if this could be the reason for my problem.Regards Anna-Mari


(Anna-Mari Pieterse) #5

Hi Dan,

I am using version 7.5.5 (I always update the version as and when the prompts show up).

I am not sure what 'OS" stands for… so sorrry.

I have tried several times to publish… no luck.

Interesting… I have tried to republish other projects, and with these I had no problem… the issue seems to be project related, although this is hard to believe… I have done nothing different in creating this project and this project is also smaller that the other two that I have published successfully.

Thank you for your assistance


(Dao Viet Phuong) #6

Can you please share the project and its external data folder named in the PROJECT_FILE_files pattern if any so we can check?

Regards,


(Anna-Mari Pieterse) #7

Thank you for your reply. If I understand you correctly, I have tried to upload the file here but it is too big. Regards


(Dan Le) #8

Hi,

Please DONOT uploading your files here because it may contain confidential information and the files here are publicly accessible.
Instead, use a cloud storage service like Google Drive, Dropbox,… uploading your files there and share them to support@atomisystems.com

Regards,


(Anna-Mari Pieterse) #9

Thank you for this advice. I have now uploaded the file onto Dropbox and have shared it with support@atomisystems.com as you have suggested.
Regards
Anna-Mari


(Dao Viet Phuong) #10

Hi,

We can publish your project successfully. Can you please share the log so we can analyze further?
To view the log, in Start Page, click Preferences (the Gear icon) > Miscellaneous > View Log.

Regards,