# Order 69510546 waiting for delivery

**URL:** <https://talk.atomisystems.com/t/order-69510546-waiting-for-delivery/770>\
**Category:** Sales Questions\
**Created:** [April 1, 2018, 5:21am UTC](https://talk.atomisystems.com/t/order-69510546-waiting-for-delivery/770 "2018-04-01T05:21:57Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![IgorTimofeev](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/igortimofeev/32/283_2.png) [@IgorTimofeev](https://talk.atomisystems.com/u/IgorTimofeev)\
**Post date:** [April 1, 2018, 5:21am UTC](https://talk.atomisystems.com/t/order-69510546-waiting-for-delivery/770/1 "2018-04-01T05:21:57Z")

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Dear Sir/Madam,  
Order 69510546 is waiting for delivery. I have sent the proof of my academic affiliation  
to sales and support, still no reply from either.  
Looking forward to hearing from you soon.  
Yours sincerely,  
Igor V. Timofeev

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**Author:** ![phuongdao](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/phuongdao/32/6290_2.png) [@phuongdao](https://talk.atomisystems.com/u/phuongdao)\
**Post date:** [April 1, 2018, 6:53am UTC](https://talk.atomisystems.com/t/order-69510546-waiting-for-delivery/770/2 "2018-04-01T06:53:55Z")

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Hi Igor,

We process educational license manually so the delay. We have issued and sent the product key to your email.

Regards,

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**Author:** ![IgorTimofeev](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/igortimofeev/32/283_2.png) [@IgorTimofeev](https://talk.atomisystems.com/u/IgorTimofeev)\
**Post date:** [April 1, 2018, 7:40am UTC](https://talk.atomisystems.com/t/order-69510546-waiting-for-delivery/770/3 "2018-04-01T07:40:00Z")

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Thank you very much for fast support even on the weekend!  
Well done!

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**Author:** ![IgorTimofeev](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/igortimofeev/32/283_2.png) [@IgorTimofeev](https://talk.atomisystems.com/u/IgorTimofeev)\
**Post date:** [November 7, 2019, 10:43am UTC](https://talk.atomisystems.com/t/order-69510546-waiting-for-delivery/770/4 "2019-11-07T10:43:36Z")

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Dear Sir/Madam,  
I have upgraded my computer: removed 2 HDDs and installed 1 additional SSD, changed Video Graphics Card (Motherboard and Processor remained the same). However ActivePresenter now requires activation. When I enter the key you sent me Product Key - ActivePresenter 7 Pro (EDU) - Ref. # 69510546 the Activator says that the key has been activated on max. number of the computers. Could you, please, fix this issue.  
Kind regards,  
Igor V. Timofeev

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**Author:** ![ToanLS](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/t/46a35a/32.png) [@ToanLS](https://talk.atomisystems.com/u/ToanLS)\
**Post date:** [November 7, 2019, 11:10am UTC](https://talk.atomisystems.com/t/order-69510546-waiting-for-delivery/770/5 "2019-11-07T11:10:27Z")

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Hi Igor,

Your computer hardware has been changed so the fingerprint changes which in turn invalidates the activation.  
I’ve just deactivated it for you so now you should be able to activate again.  
Going forward, you should deactivate the license before replacing your hard drive and reactivate it again.

Regards

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**Author:** ![IgorTimofeev](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/igortimofeev/32/283_2.png) [@IgorTimofeev](https://talk.atomisystems.com/u/IgorTimofeev)\
**Post date:** [November 7, 2019, 11:20am UTC](https://talk.atomisystems.com/t/order-69510546-waiting-for-delivery/770/6 "2019-11-07T11:20:24Z")

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Hi Toan,  
Thank you very much for your prompt support!  
Indeed, I did not deactivate ActivePresenter befor re-assebling the computer, where it was installed. Now I have re-activated it - Thank You Very Much once again!  
Kind regards,  
Igor V. Timofeev