ActivePresenter Saola Animate Pricing Download

"Not Responding" and lagging frequently during editing

Problem:
While editing a screen recording, the application keeps “Not Responding” and lagging.

ActivePresenter version: 8.3.2

OS: Windows 10

Notes: Log for most recent session:
2021-03-11 13:40:34: ActivePresenter 8.3.2 - 64-bit build. (Release Build: 2021.01.26) started
OS: Windows 10 (build 18363), 64-bit edition
CPU Count: 4
Hostname: ParkerPC03. Memory: 8,078 MB. Available: 4,397 MB. Memory Load: 45%
Disk Space: 953,016 MB (Free: 740,764 MB)
Project Location: C:\Users\Sarah Towhey\Documents\ActivePresenter
2021-03-11 13:40:34: TempDir: C:\Users\Sarah Towhey\AppData\Roaming\ActivePresenter\temp
2021-03-11 13:40:34: Direct3D rendering mode: hardware
2021-03-11 13:40:34: Direct3D device type: 1
2021-03-11 13:40:43: Opening project: P:\WC Dept\Sarah Towhey\Subcontractors Class\Raw Video.approj
2021-03-11 13:40:43: Warning: Opening projects on network drive can be extremely slow.
Please consider moving them to your local drive for fast opening.
2021-03-11 13:40:46: Warning: Resource file not found: P:\WC Dept\Sarah Towhey\Subcontractors Class\Raw Video_files\10007_.wav
2021-03-11 13:40:46: Warning: Resource file not found: P:\WC Dept\Sarah Towhey\Subcontractors Class\Raw Video_files\10008_.wav
2021-03-11 13:40:50: PrepareRibbonBar: 2971ms
2021-03-11 13:41:07: Checking updates for ActivePresenter v8.3.2…
2021-03-11 13:41:11: Render Project Size: 1280 x 720
2021-03-11 13:41:11: Threads Used: 1 / 4, Memory Available: 3,994/8,078
2021-03-11 13:41:11: Preparing to play audio to: Speakers / Headphones (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-03-11 13:41:11: Video frames decoding started.
2021-03-11 13:41:11: Audio frames decoding started.
2021-03-11 13:41:22: RLMedia: No streams to mux were specified
2021-03-11 13:41:49: Render Project Size: 1280 x 720
2021-03-11 13:41:49: Threads Used: 1 / 4, Memory Available: 3,996/8,078
2021-03-11 13:41:49: Preparing to play audio to: Speakers / Headphones (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-03-11 13:41:49: Audio frames decoding started.
2021-03-11 13:41:49: Video frames decoding started.
2021-03-11 13:41:49: Could not open input file [C:\Users\Sarah Towhey\AppData\Roaming\ActivePresenter\temp\rl_20210311_134122_r3zpzxh0da.wav]
2021-03-11 13:41:49: Could not open input file [C:\Users\Sarah Towhey\AppData\Roaming\ActivePresenter\temp\rl_20210311_134122_lsls7e9th4.wav]
2021-03-11 13:41:54: RLMedia: Read error at pos. 1473898049 (0x57d9e641)
2021-03-11 13:41:54: e80cdc70-720c-46e9-8ec4-1beaddf23ecb: Seek after: 590.000000
2021-03-11 13:42:48: Could not open input file [C:\Users\Sarah Towhey\AppData\Roaming\ActivePresenter\temp\rl_20210311_134122_lsls7e9th4.wav]
2021-03-11 13:43:28: RLMedia: Read error at pos. 1473898049 (0x57d9e641)
2021-03-11 13:43:29: Render Project Size: 1280 x 720
2021-03-11 13:43:29: Threads Used: 1 / 4, Memory Available: 4,497/8,078
2021-03-11 13:43:29: Preparing to play audio to: Speakers / Headphones (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2021-03-11 13:43:29: Video frames decoding started.
2021-03-11 13:43:29: Audio frames decoding started.
2021-03-11 13:43:29: No media stream found!
2021-03-11 13:43:29: Could not open input file [C:\Users\Sarah Towhey\AppData\Roaming\ActivePresenter\temp\rl_20210311_134122_r3zpzxh0da.wav]
2021-03-11 13:43:29: Could not open input file [C:\Users\Sarah Towhey\AppData\Roaming\ActivePresenter\temp\rl_20210311_134122_lsls7e9th4.wav]
2021-03-11 13:43:29: RLMedia: Read error at pos. 1473898049 (0x57d9e641)
2021-03-11 13:43:33: RLMedia: Read error at pos. 1473898049 (0x57d9e641)
2021-03-11 13:43:33: e80cdc70-720c-46e9-8ec4-1beaddf23ecb: Seek after: 181.000000
2021-03-11 13:44:22: ActivePresenter 8.3.2 (Release Build: 2021.01.26) shut down

Hi Sarah,

ActivePresenter doesn’t work well with files stored at a network location. Can you please move the project and its files to the local hard drive to see if the problem persists?

Regards,