Problem: No video or no sound at module launch in HTML5, or when I adjust the player settings.
ActivePresenter Version: 7.5.5
OS: Mac OSX 10.13.6
When I adjust the player settings, the preview window launches the module at the same time. But I do not have any sound anymore. On the sidebar, however, the sound icon indicates that the sound is ON.
When I export the module in HTML5 and view the module with Chrome, Firefox, Opera, etc. my introductory video no longer appears and I no longer have the sound that accompanies it. On the sidebar, however, the sound icon indicates that the sound is ON.
If I click on the icon at the far left of the sidebar, to recharge the module, the module is charging well and this time, the introductory video starts well … but on the sidebar , the sound icon indicates that the sound is OFF. If I click on the speaker icon, it turns ON and I hear the sound now.
Can you tell me how to make video and sound operational right away?