ActivePresenter Saola Animate Pricing Download

No audio upon reopening


#1

Problem: I made a project today, everything went fine during the recording and when I watched it later, but after closing it and reopening it a bit later, I had an error (I’ll put the text in the Notes section, it’s in French though) found out both audio files (the one from my desktop’s speaker and the one from my mic) were gone. They aren’t in the folder that was created for the project, and I checked my whole disk without finding them. I did not move, delete, or rename (after initially naming it upon saving) either those files or the project.

ActivePresenter Version: 7.5.5

OS: Windows 7

Notes:
2019-03-10 20:11:38: Fichier de ressources introuvable: C:\Users\mpignon\Documents\LP\PMDRRT\Let’sPlayPMDRRT01_files\10001_Audio_002.wav
2019-03-10 20:11:38: Fichier de ressources introuvable: C:\Users\mpignon\Documents\LP\PMDRRT\Let’sPlayPMDRRT01_files\10003_Audio_004.wav


(Dao Viet Phuong) #2

Hi MariP,

That’s really weird. Can you please share the log of ActivePresenter? We hope we will find out a clue from the log. To view the log, in Start Page, click Preferences (the Gear icon) > Miscellaneous > View Log.

Regards,


#3

Hi, thanks for the fast answer. Attached is the log of the first time I encountered this issue. All subsequent logs for the few times I tried again are similar, do you need them too ?

================================
2019-03-10 19:25:18: ActivePresenter 7.5.5 (Release Build: 2019.02.21) started
OS: Windows 7 (build 7601, Service Pack 1), 64-bit edition. Version: 6.1 - 64 bit
CPU Count: 2
Hostname: mpignon-PC. Memory: 6,015 MB. Available: 3,860 MB. Memory Load: 35%
Project Location: C:\Users\mpignon\Documents\ActivePresenter
Disk Space: 238,372 MB (Free: 22,636 MB)
2019-03-10 19:25:18: TempDir: C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp
2019-03-10 19:25:20: PrepareRibbonBar: 738ms
2019-03-10 19:25:21: Opening project: C:\Users\mpignon\Documents\LP\PMDRRT\Let’sPlayPMDRRT01.approj
2019-03-10 19:25:21: Avertissement :Fichier de ressources introuvable: C:\Users\mpignon\Documents\LP\PMDRRT\Let’sPlayPMDRRT01_files\10001_Audio_002.wav
2019-03-10 19:25:21: Avertissement :Fichier de ressources introuvable: C:\Users\mpignon\Documents\LP\PMDRRT\Let’sPlayPMDRRT01_files\10003_Audio_004.wav
2019-03-10 19:25:24: Avertissement :Error running JavaScript: TypeError: Cet objet ne gère pas cette propriété ou cette méthode
2019-03-10 19:25:24: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-03-10 19:25:36: Audio Decoding Stats: Process 7066,000000, Wait 2866,000000
2019-03-10 19:25:36: Audio Encoding Stats: Process 1448,000000, Wait 8617,000000
2019-03-10 19:25:50: Checking updates for ActivePresenter v7.5.5…
2019-03-10 19:28:09: MF Version: 131184
2019-03-10 19:28:09: RLMedia: MFT name: ‘H264 Encoder MFT’
2019-03-10 19:28:09: RLMedia: MF Setting Framerate: 30 / 1
2019-03-10 19:28:09: RLMedia: MF Setting Nominal Range: 2
2019-03-10 19:28:09: RLMedia: MF Setting Quality: 70
2019-03-10 19:28:09: RLMedia: MF Setting GOPSize: 90
2019-03-10 19:28:09: RLMedia: MF Enabling CABAC FAILED: 0x80004001
2019-03-10 19:28:09: RLMedia: MF Setting Framerate: 30 / 1
2019-03-10 19:28:09: RLMedia: MF Setting Nominal Range: 2
2019-03-10 19:28:09: RLMedia: MF Setting Quality: 70
2019-03-10 19:28:09: RLMedia: MF Setting GOPSize: 90
2019-03-10 19:28:09: RLMedia: MF Enabling CABAC FAILED: 0x80004001
2019-03-10 19:28:09: s16 sample format is not supported, fltp will be used
2019-03-10 19:28:09: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-03-10 19:28:09: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-03-10 19:40:42: RLMedia: Qavg: 65536,000
2019-03-10 19:40:42: RLMedia: 2 frames left in the queue on closing
2019-03-10 19:28:09: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:28:09: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_lsls7e9th4.wav]
2019-03-10 19:28:10: RLMedia: Read error at pos. 3363529044 (0xc87b6154)
2019-03-10 19:40:42: Video Encoding Stats: Process 738519,000000, Wait 14145,000000
2019-03-10 19:40:42: Audio Encoding Stats: Process 696028,000000, Wait 56605,000000
2019-03-10 19:40:42: Audio Decoding Stats: Process 81034,000000, Wait 671623,000000
2019-03-10 19:40:42: Video Decode Stats: Process 601745,000000, Wait 150722,000000, Decode 447262,000000
2019-03-10 19:41:22: RLMedia: MFT name: ‘H264 Encoder MFT’
2019-03-10 19:41:22: RLMedia: MF Setting Framerate: 30 / 1
2019-03-10 19:41:22: RLMedia: MF Setting Nominal Range: 2
2019-03-10 19:41:22: RLMedia: MF Setting Quality: 100
2019-03-10 19:41:22: RLMedia: MF Setting GOPSize: 90
2019-03-10 19:41:22: RLMedia: MF Enabling CABAC FAILED: 0x80004001
2019-03-10 19:41:22: RLMedia: MF Setting Framerate: 30 / 1
2019-03-10 19:41:22: RLMedia: MF Setting Nominal Range: 2
2019-03-10 19:41:22: RLMedia: MF Setting Quality: 100
2019-03-10 19:41:22: RLMedia: MF Setting GOPSize: 90
2019-03-10 19:41:22: RLMedia: MF Enabling CABAC FAILED: 0x80004001
2019-03-10 19:41:22: s16 sample format is not supported, fltp will be used
2019-03-10 19:41:22: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-03-10 19:41:22: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-03-10 19:41:59: RLMedia: Qavg: 65536,000
2019-03-10 19:41:59: RLMedia: 2 frames left in the queue on closing
2019-03-10 19:41:22: RLMedia: Read error at pos. 3363529044 (0xc87b6154)
2019-03-10 19:41:22: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:41:22: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_lsls7e9th4.wav]
2019-03-10 19:41:59: Video Encoding Stats: Process 31112,000000, Wait 6271,000000
2019-03-10 19:41:59: Audio Encoding Stats: Process 17983,000000, Wait 19384,000000
2019-03-10 19:41:59: Audio Decoding Stats: Process 25651,000000, Wait 11732,000000
2019-03-10 19:41:59: Video Decode Stats: Process 35775,000000, Wait 1623,000000, Decode 28596,000000
2019-03-10 19:43:15: RLMedia: MFT name: ‘H264 Encoder MFT’
2019-03-10 19:43:15: RLMedia: MF Setting Framerate: 30 / 1
2019-03-10 19:43:15: RLMedia: MF Setting Nominal Range: 2
2019-03-10 19:43:15: RLMedia: MF Setting Quality: 100
2019-03-10 19:43:15: RLMedia: MF Setting GOPSize: 90
2019-03-10 19:43:15: RLMedia: MF Enabling CABAC FAILED: 0x80004001
2019-03-10 19:43:15: RLMedia: MF Setting Framerate: 30 / 1
2019-03-10 19:43:15: RLMedia: MF Setting Nominal Range: 2
2019-03-10 19:43:15: RLMedia: MF Setting Quality: 100
2019-03-10 19:43:15: RLMedia: MF Setting GOPSize: 90
2019-03-10 19:43:15: RLMedia: MF Enabling CABAC FAILED: 0x80004001
2019-03-10 19:43:15: s16 sample format is not supported, fltp will be used
2019-03-10 19:43:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-03-10 19:43:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-03-10 19:46:23: RLMedia: Qavg: 65536,000
2019-03-10 19:46:23: RLMedia: 2 frames left in the queue on closing
2019-03-10 19:43:15: RLMedia: Read error at pos. 3363529044 (0xc87b6154)
2019-03-10 19:43:15: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:43:15: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_lsls7e9th4.wav]
2019-03-10 19:46:23: Video Encoding Stats: Process 187841,000000, Wait 327,000000
2019-03-10 19:46:23: Audio Encoding Stats: Process 163749,000000, Wait 24419,000000
2019-03-10 19:46:23: Audio Decoding Stats: Process 143924,000000, Wait 44196,000000
2019-03-10 19:46:23: Video Decode Stats: Process 169316,000000, Wait 18852,000000, Decode 129902,000000
2019-03-10 19:46:27: Preparing to play audio to: Haut-parleurs (USB Audio Device). Channel: 2. Sample rate: 48000. Sample Format: 8
2019-03-10 19:46:27: Could not open audio output stream to play: Invalid device.
2019-03-10 19:46:27: Preparing to play audio to: Haut-parleurs (USB Audio Device). Channel: 2. Sample rate: 44100. Sample Format: 8
2019-03-10 19:46:27: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:46:27: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_lsls7e9th4.wav]
2019-03-10 19:46:27: RLMedia: Read error at pos. 3363529044 (0xc87b6154)
2019-03-10 19:46:49: Preparing to play audio to: Haut-parleurs (USB Audio Device). Channel: 2. Sample rate: 44100. Sample Format: 8
2019-03-10 19:46:49: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:46:49: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_lsls7e9th4.wav]
2019-03-10 19:46:49: RLMedia: Read error at pos. 3363529044 (0xc87b6154)
2019-03-10 19:47:08: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:47:11: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:47:11: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:47:12: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:47:12: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:47:12: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:47:12: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_r3zpzxh0da.wav]
2019-03-10 19:47:16: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_lsls7e9th4.wav]
2019-03-10 19:47:21: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_lsls7e9th4.wav]
2019-03-10 19:47:21: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_lsls7e9th4.wav]
2019-03-10 19:47:21: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_lsls7e9th4.wav]
2019-03-10 19:47:21: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_lsls7e9th4.wav]
2019-03-10 19:47:21: Impossible d’ouvrir le fichier d’entrée [C:\Users\mpignon\AppData\Roaming\ActivePresenter\temp\rl_20190310_192536_lsls7e9th4.wav]
2019-03-10 19:47:39: ActivePresenter 7.5.5 (Release Build: 2019.02.21) shut down


(Dao Viet Phuong) #4

Yes, please email entire the log file to support@atomisystems.com.