No audio after exporting a screen video file

Jim · October 19, 2020, 2:37am

Hi:
Windows 10
Before exporting there is both video and audio on playback. After export file, the audio is not there. I turned off my firewall but it did not solve the problem.

HaiYen_Vu · October 19, 2020, 2:53am

Hi Jim,

Please make sure that you export your project by going to the Export tab > selecting Video.
If you use the Export to File option in the Timeline pane, it only exports video or audio based on your selection.

Regards,
Yen

Jim · October 19, 2020, 3:23am

Thank You, HaiYen_Vu…You are so smart. I was looking everywhere in the tutorial and I never saw this.

Akosita_Sadole1 · April 3, 2021, 9:15am

I was doing that yet there is still no sound. I even changed the output format to .avi and then to .mp4 when the first one didnt work.

HaiYen_Vu · April 5, 2021, 1:50am

Hi Akosita,

Did you follow the steps mentioned in this tutorial correctly?

Besides, when exporting video, please make sure that the Export Audio checkbox is selected.

Regards,