ActivePresenter Saola Animate Pricing Download

New Member Video Screen Recording

I am doing video recording with audio and it records the audio but not the video screen. Its just gray??

Hi Megan,

Please provide us the following information:

  • Which version of ActivePresenter you are using?
  • On which operating system you are recording?
  • This recording error occurs when you record any app or just a specific app?

And please provide a screenshot of the issue so that we can check.

Regards,

Free version Mac Pro 10.12 It doesn’t shown up as a error just when I replay the recording the Visual isn’t there

Hi,

ActivePresenter stores large audio/video files in a folder named _files in the same folder with the project file (.approj)
So if you rename, copy or move the project file please make sure to do the same for that folder too. If your project file name is “RecordingA.approj” then the folder name should be “RecordingA_files”.
If you copy your project to another location then you should copy that folder along with the project file too.

Regrads,

so far the folder doesnt seem to matter it will wont play the image part

Please provide a screenshot as she said.

58%20PM

its from a dvd that im trying to record

Hi Megan,

It seems the resource file is missing. Can you please share the log of ActivePresenter? To view the log, click ActivePresenter > Preferences > Miscellaneous > View Log.

Regards,

================================
2019-10-09 12:30:36: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2019-10-09 12:30:36: ActivePresenter 7.5.9 (Release Build: 2019.08.23) started
OS: macOS High Sierra Version 10.13.6 (Build 17G8037). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,382 MB. Available: 6,911 MB
Project Location: /Users/meganadams/Documents/ActivePresenter/
Disk Space: 953,049 MB (Free: 873,353 MB)
2019-10-09 12:30:36: TempDir: /Users/meganadams/Library/Application Support/ActivePresenter/temp
2019-10-09 12:30:42: PrepareRibbonBar: 4466ms
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Blank.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Blank.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Abstract.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Autumn.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Bars.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Blank.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Boardroom.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Briny.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Celadon.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Circuit.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Classic.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Corporate.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Ebony.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Galaxy.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Gemstone.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Gloaming.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Grassland.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Leaves.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Missile.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Music.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Spring.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Vintage.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Wave.aptheme
2019-10-09 12:30:43: No write permission for project file: /Volumes/ActivePresenter/ActivePresenter.app/Contents/Resources/themes/Woody.aptheme
2019-10-09 12:30:59: flt sample format is not supported, s16 will be used
2019-10-09 12:30:59: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 12:30:59: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 12:32:58: Start capturing. Mode: Full motion. Method: 0. Capture Size: (842, 469)
2019-10-09 12:32:58: Video Codec: flashsv. Expecting FPS: 30.00
2019-10-09 12:32:58: Video will be recorded to: /Users/meganadams/Documents/ActivePresenter/.ActivePresenterCachedProjects/Untitled_tempdir/video_20191009_12-32-58.mkv
2019-10-09 12:32:58: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 12:32:58: flt sample format is not supported, s16 will be used
2019-10-09 12:32:58: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 12:32:58: Audio will be recorded to: /Users/meganadams/Documents/ActivePresenter/.ActivePresenterCachedProjects/Untitled_tempdir/audio_20191009_12-32-58.wav
2019-10-09 12:32:58: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 12:33:02: Waiting to start in 3494
2019-10-09 12:35:54: Stop video recording. Frames recorded: 5150. Dropped: 5. Duration: 171737. Average FPS: 29.98
2019-10-09 12:35:54: Recorded video data size: 2535 KB
2019-10-09 12:35:54: AddVideo2Slide: Time spend: 33 ms
2019-10-09 12:35:54: ProcessRecordedAudio: duration (ms) 171775.083000
2019-10-09 12:35:55: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 12:35:55: Audio Decoding Stats: Process 171.000000, Wait 0.000000
2019-10-09 12:35:55: Audio Encoding Stats: Process 59.000000, Wait 137.000000
2019-10-09 12:35:56: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 12:35:56: Audio Decoding Stats: Process 487.000000, Wait 35.000000
2019-10-09 12:35:56: Audio Encoding Stats: Process 158.000000, Wait 366.000000
2019-10-09 12:37:30: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 12:37:50: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 12:38:27: flt sample format is not supported, s16 will be used
2019-10-09 12:38:27: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 12:38:27: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 12:39:21: Start capturing. Mode: Full motion. Method: 0. Capture Size: (842, 469)
2019-10-09 12:39:21: Video Codec: flashsv. Expecting FPS: 30.00
2019-10-09 12:39:21: Video will be recorded to: /Users/meganadams/Documents/ActivePresenter/.ActivePresenterCachedProjects/Untitled_tempdir/video_20191009_12-39-21.mkv
2019-10-09 12:39:21: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 12:39:21: flt sample format is not supported, s16 will be used
2019-10-09 12:39:21: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 12:39:21: Audio will be recorded to: /Users/meganadams/Documents/ActivePresenter/.ActivePresenterCachedProjects/Untitled_tempdir/audio_20191009_12-39-21.wav
2019-10-09 12:39:21: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 12:39:24: Waiting to start in 3496
2019-10-09 12:40:03: Stop video recording. Frames recorded: 1151. Dropped: 0. Duration: 38286. Average FPS: 30.04
2019-10-09 12:40:03: Recorded video data size: 639 KB
2019-10-09 12:40:03: AddVideo2Slide: Time spend: 6 ms
2019-10-09 12:40:03: ProcessRecordedAudio: duration (ms) 38323.104000
2019-10-09 12:40:04: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 12:40:04: Audio Decoding Stats: Process 49.000000, Wait 0.000000
2019-10-09 12:40:04: Audio Encoding Stats: Process 13.000000, Wait 44.000000
2019-10-09 12:40:05: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 12:40:06: Audio Decoding Stats: Process 1136.000000, Wait 0.000000
2019-10-09 12:40:06: Audio Encoding Stats: Process 31.000000, Wait 1107.000000
2019-10-09 12:40:18: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 12:40:45: flt sample format is not supported, s16 will be used
2019-10-09 12:40:45: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 12:40:45: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 12:42:37: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 12:43:24: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 13:04:07: flt sample format is not supported, s16 will be used
2019-10-09 13:04:07: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 13:04:07: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 13:04:18: Start capturing. Mode: Full motion. Method: 0. Capture Size: (842, 469)
2019-10-09 13:04:18: Video Codec: flashsv. Expecting FPS: 30.00
2019-10-09 13:04:18: Video will be recorded to: /Users/meganadams/Library/Application Support/ActivePresenter/temp/rl_20191009_130418_kofigrdr78_tempdir/video_20191009_13-04-18.mkv
2019-10-09 13:04:18: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 13:04:18: flt sample format is not supported, s16 will be used
2019-10-09 13:04:18: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 13:04:18: Audio will be recorded to: /Users/meganadams/Library/Application Support/ActivePresenter/temp/rl_20191009_130418_kofigrdr78_tempdir/audio_20191009_13-04-18.wav
2019-10-09 13:04:18: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 13:04:22: Waiting to start in 3496
2019-10-09 13:04:34: Stop video recording. Frames recorded: 369. Dropped: 0. Duration: 12234. Average FPS: 30.08
2019-10-09 13:04:34: Recorded video data size: 184 KB
2019-10-09 13:04:34: AddVideo2Slide: Time spend: 5 ms
2019-10-09 13:04:34: ProcessRecordedAudio: duration (ms) 12272.271000
2019-10-09 13:04:35: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 13:04:35: Audio Decoding Stats: Process 17.000000, Wait 0.000000
2019-10-09 13:04:35: Audio Encoding Stats: Process 3.000000, Wait 15.000000
2019-10-09 13:04:35: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 13:04:35: Audio Decoding Stats: Process 50.000000, Wait 0.000000
2019-10-09 13:04:35: Audio Encoding Stats: Process 15.000000, Wait 40.000000
2019-10-09 13:04:49: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-09 13:05:19: s16 sample format is not supported, fltp will be used
2019-10-09 13:05:19: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 13:05:19: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-09 13:05:29: RLMedia: Qavg: 925.709
2019-10-09 13:05:29: RLMedia: 2 frames left in the queue on closing
2019-10-09 13:05:29: Exporting video completed in 10 seconds.
2019-10-09 13:05:28: Audio Decoding Stats: Process 9708.000000, Wait 44.000000
2019-10-09 13:05:28: Audio Encoding Stats: Process 1846.000000, Wait 7933.000000
2019-10-09 13:05:29: Video Decode Stats: Process 10128.000000, Wait 0.000000, Decode 7632.000000
2019-10-09 13:05:29: Video Encoding Stats: Process 677.000000, Wait 9509.000000
2019-10-09 21:33:05: ActivePresenter 7.5.9 (Release Build: 2019.08.23) shut down

================================
2019-10-11 14:38:21: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2019-10-11 14:38:21: ActivePresenter 7.5.9 (Release Build: 2019.08.23) started
OS: macOS High Sierra Version 10.13.6 (Build 17G8037). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 8,223 MB
Project Location: /Users/meganadams/Documents/ActivePresenter/
Disk Space: 953,049 MB (Free: 871,017 MB)
2019-10-11 14:38:21: TempDir: /Users/meganadams/Library/Application Support/ActivePresenter/temp
2019-10-11 14:38:28: PrepareRibbonBar: 5808ms
2019-10-11 14:38:37: Opening project: /Users/meganadams/Desktop/Kinsley Dance.approj
2019-10-11 14:38:38: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 14:38:38: Audio Decoding Stats: Process 47.000000, Wait 0.000000
2019-10-11 14:38:38: Audio Encoding Stats: Process 15.000000, Wait 39.000000
2019-10-11 14:38:38: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 14:38:38: Audio Decoding Stats: Process 94.000000, Wait 1.000000
2019-10-11 14:38:38: Audio Encoding Stats: Process 31.000000, Wait 72.000000
2019-10-11 15:42:27: flt sample format is not supported, s16 will be used
2019-10-11 15:42:27: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:42:27: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 15:43:09: Start capturing. Mode: Full motion. Method: 0. Capture Size: (842, 469)
2019-10-11 15:43:09: Video Codec: flashsv. Expecting FPS: 30.00
2019-10-11 15:43:09: Video will be recorded to: /Users/meganadams/Library/Application Support/ActivePresenter/temp/rl_20191011_154309_h68i3r4k68_tempdir/video_20191011_15-43-09.mkv
2019-10-11 15:43:09: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:43:09: flt sample format is not supported, s16 will be used
2019-10-11 15:43:09: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:43:09: Audio will be recorded to: /Users/meganadams/Library/Application Support/ActivePresenter/temp/rl_20191011_154309_h68i3r4k68_tempdir/audio_20191011_15-43-09.wav
2019-10-11 15:43:09: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 15:43:13: Waiting to start in 3494
2019-10-11 15:44:00: Stop video recording. Frames recorded: 1429. Dropped: 0. Duration: 47559. Average FPS: 30.03
2019-10-11 15:44:00: Recorded video data size: 769 KB
2019-10-11 15:44:00: AddVideo2Slide: Time spend: 7 ms
2019-10-11 15:44:00: ProcessRecordedAudio: duration (ms) 47626.063000
2019-10-11 15:44:02: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:44:02: Audio Decoding Stats: Process 43.000000, Wait 0.000000
2019-10-11 15:44:02: Audio Encoding Stats: Process 17.000000, Wait 32.000000
2019-10-11 15:44:03: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:44:04: Audio Decoding Stats: Process 976.000000, Wait 0.000000
2019-10-11 15:44:04: Audio Encoding Stats: Process 47.000000, Wait 939.000000
2019-10-11 15:44:15: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 15:45:44: flt sample format is not supported, s16 will be used
2019-10-11 15:45:44: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:45:44: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 15:45:54: Start capturing. Mode: Full motion. Method: 0. Capture Size: (842, 469)
2019-10-11 15:45:54: Video Codec: flashsv. Expecting FPS: 30.00
2019-10-11 15:45:54: Video will be recorded to: /Users/meganadams/Documents/ActivePresenter/.ActivePresenterCachedProjects/Untitled_tempdir/video_20191011_15-45-54.mkv
2019-10-11 15:45:54: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:45:54: flt sample format is not supported, s16 will be used
2019-10-11 15:45:54: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:45:54: Audio will be recorded to: /Users/meganadams/Documents/ActivePresenter/.ActivePresenterCachedProjects/Untitled_tempdir/audio_20191011_15-45-54.wav
2019-10-11 15:45:54: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 15:45:57: Waiting to start in 3495
2019-10-11 15:46:14: Stop video recording. Frames recorded: 508. Dropped: 0. Duration: 16853. Average FPS: 30.08
2019-10-11 15:46:14: Recorded video data size: 246 KB
2019-10-11 15:46:14: AddVideo2Slide: Time spend: 150 ms
2019-10-11 15:46:15: ProcessRecordedAudio: duration (ms) 16948.063000
2019-10-11 15:46:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:46:15: Audio Decoding Stats: Process 26.000000, Wait 0.000000
2019-10-11 15:46:15: Audio Encoding Stats: Process 6.000000, Wait 20.000000
2019-10-11 15:46:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:46:16: Audio Decoding Stats: Process 172.000000, Wait 201.000000
2019-10-11 15:46:16: Audio Encoding Stats: Process 507.000000, Wait 154.000000
2019-10-11 15:46:26: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 15:46:45: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 15:46:49: ActivePresenter 7.5.9 (Release Build: 2019.08.23) shut down

================================
2019-10-11 15:47:22: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2019-10-11 15:47:22: ActivePresenter 7.5.9 (Release Build: 2019.08.23) started
OS: macOS High Sierra Version 10.13.6 (Build 17G8037). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 8,523 MB
Project Location: /Users/meganadams/Documents/ActivePresenter/
Disk Space: 953,049 MB (Free: 871,006 MB)
2019-10-11 15:47:22: TempDir: /Users/meganadams/Library/Application Support/ActivePresenter/temp
2019-10-11 15:47:25: PrepareRibbonBar: 1526ms
2019-10-11 15:47:38: Opening project: /Users/meganadams/Documents/ActivePresenter/dance.approj
2019-10-11 15:47:39: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:47:39: Audio Decoding Stats: Process 20.000000, Wait 0.000000
2019-10-11 15:47:39: Audio Encoding Stats: Process 3.000000, Wait 21.000000
2019-10-11 15:47:39: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 15:47:39: Audio Decoding Stats: Process 50.000000, Wait 0.000000
2019-10-11 15:47:39: Audio Encoding Stats: Process 9.000000, Wait 43.000000
2019-10-11 15:47:41: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 15:52:41: ActivePresenter 7.5.9 (Release Build: 2019.08.23) shut down

================================
2019-10-11 16:05:08: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2019-10-11 16:05:08: ActivePresenter 7.5.9 (Release Build: 2019.08.23) started
OS: macOS High Sierra Version 10.13.6 (Build 17G8037). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,382 MB. Available: 9,089 MB
Project Location: /Users/meganadams/Documents/ActivePresenter/
Disk Space: 953,049 MB (Free: 870,789 MB)
2019-10-11 16:05:08: TempDir: /Users/meganadams/Library/Application Support/ActivePresenter/temp
2019-10-11 16:05:10: PrepareRibbonBar: 1779ms
2019-10-11 16:05:19: flt sample format is not supported, s16 will be used
2019-10-11 16:05:19: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 16:05:19: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 16:06:19: Opening project: /Users/meganadams/Documents/ActivePresenter/dance.approj
2019-10-11 16:06:20: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 16:06:20: Audio Decoding Stats: Process 18.000000, Wait 0.000000
2019-10-11 16:06:20: Audio Encoding Stats: Process 3.000000, Wait 17.000000
2019-10-11 16:06:20: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 16:06:20: Audio Decoding Stats: Process 54.000000, Wait 0.000000
2019-10-11 16:06:20: Audio Encoding Stats: Process 11.000000, Wait 44.000000
2019-10-11 16:06:29: s16 sample format is not supported, fltp will be used
2019-10-11 16:06:29: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 16:06:29: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 16:06:33: RLMedia: Qavg: 570.534
2019-10-11 16:06:33: RLMedia: 2 frames left in the queue on closing
2019-10-11 16:06:33: Exporting video completed in 4 seconds.
2019-10-11 16:06:32: Audio Decoding Stats: Process 3134.000000, Wait 16.000000
2019-10-11 16:06:32: Audio Encoding Stats: Process 622.000000, Wait 2539.000000
2019-10-11 16:06:33: Video Decode Stats: Process 3519.000000, Wait 0.000000, Decode 2628.000000
2019-10-11 16:06:33: Video Encoding Stats: Process 182.000000, Wait 3344.000000
2019-10-11 16:09:01: Start capturing. Mode: Smart Capture. Method: 0. Capture Size: (844, 473)
2019-10-11 16:09:04: Waiting to start in 3498
2019-10-11 16:09:58: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 16:10:25: flt sample format is not supported, s16 will be used
2019-10-11 16:10:25: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 16:10:25: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 16:10:27: Start capturing. Mode: Smart Capture. Method: 0. Capture Size: (844, 473)
2019-10-11 16:10:27: flt sample format is not supported, s16 will be used
2019-10-11 16:10:27: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-11 16:10:27: Audio will be recorded to: /Users/meganadams/Documents/ActivePresenter/.ActivePresenterCachedProjects/Untitled_tempdir/audio_20191011_16-10-27.wav
2019-10-11 16:10:27: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-11 16:10:31: Waiting to start in 3497
2019-10-11 20:51:56: ActivePresenter 7.5.9 (Release Build: 2019.08.23) shut down

================================
2019-10-12 14:35:58: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2019-10-12 14:35:58: ActivePresenter 7.5.9 (Release Build: 2019.08.23) started
OS: macOS High Sierra Version 10.13.6 (Build 17G8037). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 8,773 MB
Project Location: /Users/meganadams/Documents/ActivePresenter/
Disk Space: 953,049 MB (Free: 870,446 MB)
2019-10-12 14:35:59: TempDir: /Users/meganadams/Library/Application Support/ActivePresenter/temp
2019-10-12 14:36:07: PrepareRibbonBar: 3734ms
2019-10-12 14:36:09: Opening project: /Users/meganadams/Desktop/Kinsleys 3 yo Dance.approj
2019-10-12 14:36:13: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-12 14:36:13: Audio Decoding Stats: Process 191.000000, Wait 9.000000
2019-10-12 14:36:13: Audio Encoding Stats: Process 86.000000, Wait 200.000000
2019-10-12 14:36:15: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-12 14:36:16: Audio Decoding Stats: Process 513.000000, Wait 410.000000
2019-10-12 14:36:16: Audio Encoding Stats: Process 573.000000, Wait 380.000000
2019-10-12 14:38:22: flt sample format is not supported, s16 will be used
2019-10-12 14:38:22: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-12 14:38:22: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-12 14:39:22: Start capturing. Mode: Full motion. Method: 0. Capture Size: (842, 469)
2019-10-12 14:39:22: Video Codec: flashsv. Expecting FPS: 30.00
2019-10-12 14:39:22: Video will be recorded to: /Users/meganadams/Library/Application Support/ActivePresenter/temp/rl_20191012_143922_dcrw6uol3z_tempdir/video_20191012_14-39-22.mkv
2019-10-12 14:39:22: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-12 14:39:22: flt sample format is not supported, s16 will be used
2019-10-12 14:39:22: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-12 14:39:22: Audio will be recorded to: /Users/meganadams/Library/Application Support/ActivePresenter/temp/rl_20191012_143922_dcrw6uol3z_tempdir/audio_20191012_14-39-22.wav
2019-10-12 14:39:22: Preparing to record audio from: Built-in Microph. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-12 14:39:25: Waiting to start in 3473
2019-10-12 14:40:22: Stop video recording. Frames recorded: 1694. Dropped: 4. Duration: 56517. Average FPS: 29.96
2019-10-12 14:40:22: Recorded video data size: 529815 KB
2019-10-12 14:40:22: AddVideo2Slide: Time spend: 12 ms
2019-10-12 14:40:22: ProcessRecordedAudio: duration (ms) 56611.875000
2019-10-12 14:40:31: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-12 14:40:31: Audio Decoding Stats: Process 86.000000, Wait 0.000000
2019-10-12 14:40:31: Audio Encoding Stats: Process 33.000000, Wait 50.000000
2019-10-12 14:40:32: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2019-10-12 14:40:32: Audio Decoding Stats: Process 187.000000, Wait 0.000000
2019-10-12 14:40:32: Audio Encoding Stats: Process 42.000000, Wait 150.000000
2019-10-12 14:40:49: Preparing to play audio to: Built-in Output. Channel: 2. Sample rate: 48000. Sample Format: 8
2019-10-12 14:43:10: ActivePresenter 7.5.9 (Release Build: 2019.08.23) shut down

================================
2019-10-14 11:35:37: Error: Cannot get the official hostname (error 0: Undefined error: 0)
2019-10-14 11:35:37: ActivePresenter 7.5.9 (Release Build: 2019.08.23) started
OS: macOS High Sierra Version 10.13.6 (Build 17G8037). Version: 10.13 - 64 bit
CPU Count: 4
Hostname: . Memory: 16,383 MB. Available: 8,102 MB
Project Location: /Users/meganadams/Documents/ActivePresenter/
Disk Space: 953,049 MB (Free: 870,329 MB)
2019-10-14 11:35:37: TempDir: /Users/meganadams/Library/Application Support/ActivePresenter/temp
2019-10-14 11:35:45: PrepareRibbonBar: 5871ms

Unfortunately, there is no clue about this issue in the log file. Can you please share the recorded approj project and its external data folder named in the PROJECT_FILE_files pattern so we can check?

Regards,