New bug in latest update


  • I create a blank project
  • then make a screen recording of the entire screen
  • then I finish the recording and press play
    -the video start and then always gets stucked after 3 or 4 seconds of the initial play

the app then crashes, no error is displayed.

thank you


Can you please share the log of ActivePresenter so we can check? To view the log:

  • In Start Page, click Preferences (the Gear icon).
  • Select the Miscellaneous tab.
  • Click View Log.