ActivePresenter Saola Animate Pricing Download

Narration Quits Working

(Paul Bunnell) #1

Problem: I am recording video without audio, then using the narration tool to record microphone input. It works once, then records nothing on all subsequent attempts. If I restart Active Presenter it will work again, but only for the first attempt.

ActivePresenter Version: 7.5.4

OS: Windows 10

Notes: I tried uploading the log file but it says new users cannot upload logs.
(Feature Requests: let new users upload .txt files only)

(Dao Viet Phuong) #2


Please email the log file to


(Dao Viet Phuong) #3


Thanks for sharing the log. It seems that the Mic is not selected as the input device so the issue occurs. Can you please click the drop-down arrow next to the Record Narration tool to select the Mic as the input device to see if it can help?