Microphone problem

ActivePresenter Support Questions
1

Problem:
Active presenter cant use my microphone even though all other programs can, and I had no problems just a week ago! I’ve restarted, updated and checked the permissions. Nothing helps!
What can I do?

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ActivePresenter version: Version 8.5.8 - 64-bit build

OS: Windows 10

1 Like
2

Hello,

Do you use any virtual audio device? If yes, please try disabling it then restart the program to see if it helps. Or, you can try the following steps:

  • Uninstall the audio driver.
  • Restart your computer.
  • Install the latest driver from the hardware manufacturer.

Regards,

3

The microphone works fine, just not with ActivePresenter. Everything is restarted and updated. I have a different microphone (headset) and that one works with AP.

4

Same here, same error message. Before I didn’t have any problem, but now I can’t use my mic in ActivePresenter. On any other program works fine.

I’m on Windows 11. Version 8.5.8 - 64-bit build. (Released: 2022.07.28)

5

Hi all,

Can you guys please share the log of ActivePresenter so we can check? To view the log, click ActivePresenter > Preferences > Miscellaneous > View Log.
In case the log is too long and you can not upload here, please save it as a file and send it to us at email support@atomisystems.com.

Kind regards,

6

Hi @Tuyenluu, here it goes, can’t upload files because I’m new but I give you a pastebin link with my logs (Pastebin ActivePresenter Logs). Thanks and wait for a reply.

7

I’ve sent the log by e-mail.

8

Hi all,

Thanks for sharing the logs.
We have shared a test version via emails. Can you please help us to check and let us know the result?

Regards,

9

This solved the problem. Thank you!

10

Here, problem solved too. Thank you so much!