Log error when opening project "Cannot load Classic theme"

ActivePresenter Support Questions
1

Problem:
When trying to open an older ActivePresenter project from 2017, I got a crash and this was in the ActivePresenter.log file: “Cannot load Classic theme”

Details of the log:

2020-02-28 09:14:04: ActivePresenter 7.5.12 (Release Build: 2020.02.05) started
OS: Windows 10 (build 17763), 64-bit edition. Version: 10.0 - 64 bit
CPU Count: 8
Hostname: DESKTOP-487HMBN. Memory: 16,192 MB. Available: 3,767 MB. Memory Load: 76%
Project Location: C:\Users\Walid\Documents\ActivePresenter
Disk Space: 475,282 MB (Free: 297,515 MB)
2020-02-28 09:14:04: TempDir: C:\Users\Walid\AppData\Roaming\ActivePresenter\temp
2020-02-28 09:14:44: PrepareRibbonBar: 495ms
2020-02-28 09:15:32: Opening project: D:\Capture\1.1.approj
2020-02-28 09:15:36: Cannot load Classic theme.

ActivePresenter Version: 7.5.12 (Release Build: 2020.02.05)

OS: Windows 10 (build 17763), 64-bit edition. Version: 10.0 - 64 bit

Notes:

Thank you.
Walid

2

Hi,

Did you try to reinstall ActivePresenter?

Regards,

3

That worked. I installed version 8, and I can see all the themes now. Previously I was not able to see them all.

Thanks!