License problem


ActivePresenter Version: 6 / 7

OS: w10

I make the update to v7 by error and I see I have the free version.
I go back to 6 but my licence key is no more valable (message ; the key was already used)
What to do :

slight_smile:Informations relatives au produit / à l’abonnement
Nom: Green joel

ActivePresenter 6 Professional

ActivePresenter 6 Professional 6.x
License Type: Perpetual
License Volume: 1
Upgrade: Standard Upgrade Policy (
Download URL:

Please do the following steps to activate your license:

  • Download the latest version of ActivePresenter from if you have not done it yet
  • Install and then open ActivePresenter
  • Select Activate Product… from the Help tab
  • Enter your product key in the Activation Dialog and click Activate


It looks like you have replaced or upgraded your hardware so the activation was invalidated before upgrading to ActivePresenter 7.
That said, I’ve just reset it so now you should be able to activate again.

P/S 1: We only need your order reference number or your email address to locate your license.
P/S 2: Your license can still be used with ActivePresenter 7, so please consider upgrading to v7 if you want.


Hi, I have this issue now could it be the same problem? How can I reset this? My email for registration is

Hi @_Furiza,

I’ve reset your license. Please activate it again.