I am having a bit of a problem with grey screens

ActivePresenter Support Questions
1

Problem:
My Problem is that I was editing a video and when I was done I put the files in a organized folder and changed the name to better fit what it was,
But the issue now is that if I put the file back in the folder
(Because I realized I screwed up something)
It will open but wont let me play it
(If I press play it freezes and then crashes)
and the video itself is grey but the images I added are still there!

Can Anyone help me with this and soon!
I need that video today if I can fix it

ActivePresenter Version: 6.1.2

OS: Windows 10

2

Hi,
ActivePresenter stores large audio/video files in a folder named _files in the same folder with the project file (.approj)
So if you rename copy or move the project file please make sure to do the same with that folder too. Let say your project file name is “RecordingA.approj” then the folder name should be “RecordingA_files”. If you copy your project to another location then you should copy that folder along with the project file too.

If you have changed the video file name then you should rename it back to the original name assigned automatically by ActivePresenter, resource (audio/video) file names cannot be changed.
If you don’t remember the original file name then you can open the log file and look for lines where ActivePresenter complains about audio or video file not found.

Regards,

1 Like
3

Thank You @dangle!
I Already New About Both The Files And The Approj.
But I Will Try The Other Thing
But Where Is The Log Files?

4

Found It And Am Trying Now!

5

How Do I Figure Out What The Name Was in the log files @dangle?
Like where in the log will it be?

6

Sorry to bother so many times but I tried to open the program and here is its log:

================================
2017-07-31 16:30:44: ActivePresenter 6.1.2 (Release Build: 2017.07.19) started
OS: Windows NT 6.2 (build 9200), 64-bit edition. Version: 6.2 - 64 bit
CPU Count: 4
Computer Name: LAPTOP-PMI1JGG8 (). Memory: 11,663 MB. Available: 8,767 MB. Memory Load: 24%
Project Location: C:\Users\EveLGamer\Documents\ActivePresenter
Disk Space: 913,229 MB (Free: 730,592 MB)
2017-07-31 16:30:44: TempDir: C:\Users\EveLGamer\AppData\Roaming\ActivePresenter\temp
2017-07-31 16:31:01: External file resource not found: C:\Users\EveLGamer\Documents\ActivePresenter\Beating TJOC _SM_tempdir_files\10000_Video_001.1.mkv
2017-07-31 16:31:01: External file resource not found: C:\Users\EveLGamer\Documents\ActivePresenter\Beating TJOC _SM_tempdir_files\10001_Audio_002.mp3
2017-07-31 16:31:01: External file resource not found: C:\Users\EveLGamer\Documents\ActivePresenter\Beating TJOC _SM_tempdir_files\10003_Audio_004.mp3
2017-07-31 16:31:02: External file resource not found: C:\Users\EveLGamer\Documents\ActivePresenter\Beating TJOC SM_tempdir_files\10034_Five Nights at Freddy’s Sister Location FNAF 1 2 3 4 Jumpscares Simulator _ FNA.mp4
2017-07-31 16:31:02: External file resource not found: C:\Users\EveLGamer\Documents\ActivePresenter\Beating TJOC _SM_tempdir_files\10089_10000_Video_001.1.mkv
2017-07-31 16:31:02: External file resource not found: C:\Users\EveLGamer\Documents\ActivePresenter\Beating TJOC _SM_tempdir_files\10101_TJOC SM End Reaction.mp4
2017-07-31 16:31:04: RLMedia: Format matroska,webm detected only with low score of 1, misdetection possible!
2017-07-31 16:31:04: RLMedia: EBML header parsing failed
2017-07-31 16:31:04: Could not open input file [C:\Users\EveLGamer\AppData\Roaming\ActivePresenter\temp\rl_20170731_163104_drz39fyh3t.mkv]

7

Hi,
The missing files are those on the lines started with “External file resource not found:”. You just need to make sure that ActivePresenter can read those files.

Regards,

1 Like
8

I did this and fixed the name back to what it was before but there it’s still not reading the file. Where do I fix the link?