HTML5 simulation breaks video resolution

ActivePresenter Support Questions
1

Problem: When creating a screen capture project to give a tutorial about an internal application, the HTML5 simulation breaks the video resolution:

  • When exporting to video (avi), the complete screen capture is visible all time
  • When exporting to HTML5, from times to times the video feed seems to “jump” and refocus a bit, and as a result the complete captured screen is not visible anymore (the borders left and right dissappear)

Anyone any idea how to fix this?
Thanks in advance!
Benjamin

ActivePresenter Version: 6.1.3

OS: Windows 10

2

Hi,
Can you make a short sample project which has the issue and email us at support@atomisystems.com?
It is quite hard to truly understand what the issue is with the description.

Regards,

3

Hi,

Thank you for the quick response!
I have send an email with the project to the support email address.

Rgds,
Benjamin

4

Just a note that this has been fixed in ActivePresenter 6.1.4