Hi everyone. I’m using AP8 on Windows 10 for the first time and I want to record the audio that comes out of my DAW (Cockos Reaper 6), and I am using an external audio interface (Focusrite Clarett). I have been unable to figure out how to do this myself, even after reading the manual and watching a few tutorials.
Here’s what I’m doing:
click Record Screen
select Record video
check that audio is on and make sure that my audio interface is selected both for input devices and system audio
record my video (during which I can hear he sound no problem)
Then when I’m playing back the recording, there is no audio.
Could you please send us the log file of ActivePresenter? (Preferences > Miscellaneous > View Log). And please also send us the screenshot of the Timeline pane after recording.
We will check and get back to you soon.
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2020-02-10 19:01:03: ActivePresenter 8.0.0 (Release Build: 2020.02.07) started
OS: Windows 10 (build 18362), 64-bit edition. Version: 10.0 - 64 bit
CPU Count: 8
Hostname: DESKTOP-00NIAPJ. Memory: 32,709 MB. Available: 24,223 MB. Memory Load: 25%
Project Location: C:\Users\jmb\Documents\ActivePresenter
Disk Space: 476,323 MB (Free: 322,491 MB)
2020-02-11 10:40:51: Failed to load icon: start_record_64_d.png
2020-02-11 10:40:51: Failed to load icon: capture_pause_resume_48_d.png
2020-02-11 10:40:51: Failed to load icon: capture_stop_48_d.png
2020-02-11 10:40:52: Failed to load icon: capture_discard_48_d.png
2020-02-11 10:40:52: Failed to load icon: start_record_64_d.png
2020-02-11 10:40:52: Failed to load icon: camera_off_64_d.png
2020-02-11 10:40:52: flt sample format is not supported, s16 will be used
2020-02-11 10:40:52: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:40:52: Preparing to record audio from: Focusrite USB (Focusrite USB Audio). Channel: 2. Sample rate: 44100. Sample Format: 8
2020-02-11 10:41:05: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1969, 1004)
2020-02-11 10:41:05: Video Codec: flashsv. Expecting FPS: 30.00
2020-02-11 10:41:05: Failed to load icon: capture_pause_resume_48_d.png
2020-02-11 10:41:05: Failed to load icon: capture_stop_48_d.png
2020-02-11 10:41:05: Failed to load icon: capture_discard_48_d.png
2020-02-11 10:41:05: Video will be recorded to: C:\Users\jmb\AppData\Roaming\ActivePresenter\temp\rl_20200211_104105_dl6kfh0w5d_tempdir\video_20200211_10-41-05.mkv
2020-02-11 10:41:05: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:41:05: flt sample format is not supported, s16 will be used
2020-02-11 10:41:05: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:41:05: Audio will be recorded to: C:\Users\jmb\AppData\Roaming\ActivePresenter\temp\rl_20200211_104105_dl6kfh0w5d_tempdir\audio_20200211_10-41-05.wav
2020-02-11 10:41:05: Preparing to record audio from: Focusrite USB (Focusrite USB Audio). Channel: 2. Sample rate: 44100. Sample Format: 8
2020-02-11 10:41:05: flt sample format is not supported, s16 will be used
2020-02-11 10:41:05: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:41:05: Audio 2 will be recorded to: C:\Users\jmb\AppData\Roaming\ActivePresenter\temp\rl_20200211_104105_dl6kfh0w5d_tempdir\audio_20200211_10-41-05_1.wav
2020-02-11 10:41:05: Preparing to record audio from: Focusrite USB (Focusrite USB Audio). Channel: 2. Sample rate: 44100. Sample Format: 8
2020-02-11 10:41:09: Waiting to start in 3448
2020-02-11 10:41:32: Stop video recording. Frames recorded: 691. Dropped: 0. Duration: 23003. Average FPS: 30.00
2020-02-11 10:41:32: Recorded video data size: 29195 KB
2020-02-11 10:41:32: AddVideo2Slide: Time spend: 222 ms
2020-02-11 10:41:32: ProcessRecordedAudio: duration (ms) 23043.688000
2020-02-11 10:41:32: ProcessRecordedAudio: duration (ms) 23052.042000
2020-02-11 10:41:38: Failed to load icon: author_32.png
2020-02-11 10:41:39: Failed to load icon: author_32.png
2020-02-11 10:41:39: RLMedia: No streams to mux were specified
2020-02-11 10:41:39: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:41:39: Audio Decoding Stats: Process 38.000000, Wait 0.000000
2020-02-11 10:41:39: Audio Encoding Stats: Process 12.000000, Wait 31.000000
2020-02-11 10:41:39: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:41:39: Audio Decoding Stats: Process 36.000000, Wait 0.000000
2020-02-11 10:41:39: Audio Encoding Stats: Process 15.000000, Wait 19.000000
2020-02-11 10:41:42: Preparing to play audio to: Focusrite USB (Focusrite USB Audio). Channel: 2. Sample rate: 44100. Sample Format: 8
2020-02-11 10:41:42: Failed to load icon: author_32.png
2020-02-11 10:41:42: Failed to load icon: author_32.png
2020-02-11 10:41:42: Failed to load icon: author_32.png
2020-02-11 10:41:42: Failed to load icon: author_32.png
2020-02-11 10:42:10: Failed to load icon: author_32.png