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How to record audio using external audio interface?

Hi everyone. I’m using AP8 on Windows 10 for the first time and I want to record the audio that comes out of my DAW (Cockos Reaper 6), and I am using an external audio interface (Focusrite Clarett). I have been unable to figure out how to do this myself, even after reading the manual and watching a few tutorials.

Here’s what I’m doing:

  • click Record Screen
  • select Record video
  • check that audio is on and make sure that my audio interface is selected both for input devices and system audio
  • record my video (during which I can hear he sound no problem)

Then when I’m playing back the recording, there is no audio.

Can you help me point out what I am doing wrong?

Hi,

Could you please send us the log file of ActivePresenter? (Preferences > Miscellaneous > View Log). And please also send us the screenshot of the Timeline pane after recording.
We will check and get back to you soon.

Regards,

Here’s the timeline:

And here’s the log file:

================================
2020-02-10 19:01:03: ActivePresenter 8.0.0 (Release Build: 2020.02.07) started
OS: Windows 10 (build 18362), 64-bit edition. Version: 10.0 - 64 bit
CPU Count: 8
Hostname: DESKTOP-00NIAPJ. Memory: 32,709 MB. Available: 24,223 MB. Memory Load: 25%
Project Location: C:\Users\jmb\Documents\ActivePresenter
Disk Space: 476,323 MB (Free: 322,491 MB)

2020-02-11 10:40:51: Failed to load icon: start_record_64_d.png
2020-02-11 10:40:51: Failed to load icon: capture_pause_resume_48_d.png
2020-02-11 10:40:51: Failed to load icon: capture_stop_48_d.png
2020-02-11 10:40:52: Failed to load icon: capture_discard_48_d.png
2020-02-11 10:40:52: Failed to load icon: start_record_64_d.png
2020-02-11 10:40:52: Failed to load icon: camera_off_64_d.png
2020-02-11 10:40:52: flt sample format is not supported, s16 will be used
2020-02-11 10:40:52: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:40:52: Preparing to record audio from: Focusrite USB (Focusrite USB Audio). Channel: 2. Sample rate: 44100. Sample Format: 8
2020-02-11 10:41:05: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1969, 1004)
2020-02-11 10:41:05: Video Codec: flashsv. Expecting FPS: 30.00
2020-02-11 10:41:05: Failed to load icon: capture_pause_resume_48_d.png
2020-02-11 10:41:05: Failed to load icon: capture_stop_48_d.png
2020-02-11 10:41:05: Failed to load icon: capture_discard_48_d.png
2020-02-11 10:41:05: Video will be recorded to: C:\Users\jmb\AppData\Roaming\ActivePresenter\temp\rl_20200211_104105_dl6kfh0w5d_tempdir\video_20200211_10-41-05.mkv
2020-02-11 10:41:05: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:41:05: flt sample format is not supported, s16 will be used
2020-02-11 10:41:05: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:41:05: Audio will be recorded to: C:\Users\jmb\AppData\Roaming\ActivePresenter\temp\rl_20200211_104105_dl6kfh0w5d_tempdir\audio_20200211_10-41-05.wav
2020-02-11 10:41:05: Preparing to record audio from: Focusrite USB (Focusrite USB Audio). Channel: 2. Sample rate: 44100. Sample Format: 8
2020-02-11 10:41:05: flt sample format is not supported, s16 will be used
2020-02-11 10:41:05: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:41:05: Audio 2 will be recorded to: C:\Users\jmb\AppData\Roaming\ActivePresenter\temp\rl_20200211_104105_dl6kfh0w5d_tempdir\audio_20200211_10-41-05_1.wav
2020-02-11 10:41:05: Preparing to record audio from: Focusrite USB (Focusrite USB Audio). Channel: 2. Sample rate: 44100. Sample Format: 8
2020-02-11 10:41:09: Waiting to start in 3448
2020-02-11 10:41:32: Stop video recording. Frames recorded: 691. Dropped: 0. Duration: 23003. Average FPS: 30.00
2020-02-11 10:41:32: Recorded video data size: 29195 KB
2020-02-11 10:41:32: AddVideo2Slide: Time spend: 222 ms
2020-02-11 10:41:32: ProcessRecordedAudio: duration (ms) 23043.688000
2020-02-11 10:41:32: ProcessRecordedAudio: duration (ms) 23052.042000
2020-02-11 10:41:38: Failed to load icon: author_32.png
2020-02-11 10:41:39: Failed to load icon: author_32.png
2020-02-11 10:41:39: RLMedia: No streams to mux were specified
2020-02-11 10:41:39: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:41:39: Audio Decoding Stats: Process 38.000000, Wait 0.000000
2020-02-11 10:41:39: Audio Encoding Stats: Process 12.000000, Wait 31.000000
2020-02-11 10:41:39: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2020-02-11 10:41:39: Audio Decoding Stats: Process 36.000000, Wait 0.000000
2020-02-11 10:41:39: Audio Encoding Stats: Process 15.000000, Wait 19.000000
2020-02-11 10:41:42: Preparing to play audio to: Focusrite USB (Focusrite USB Audio). Channel: 2. Sample rate: 44100. Sample Format: 8
2020-02-11 10:41:42: Failed to load icon: author_32.png
2020-02-11 10:41:42: Failed to load icon: author_32.png
2020-02-11 10:41:42: Failed to load icon: author_32.png
2020-02-11 10:41:42: Failed to load icon: author_32.png
2020-02-11 10:42:10: Failed to load icon: author_32.png

Hi,

Unfortunately, ActivePresenter does not support your device (which use ASIO driver) for recording.
We will improve it in the future.

Regards

Oh I see, thanks for clarifying.