Having issue processing my recording

after stoping my recording the active presenter fail to process the saving. its an hour classs please i need urgent intervention because these will cause me my job how can i retrive


Could you please take a look at the cached folder (C:\Users\Username\Documents\ActivePresenter.ActivePresenterCachedProjects) to see if there are any audio/ video files?

Please kindly be noted that “.ActivePresenterCachedProjects” is a hidden folder so you might need to turn “Show Hidden Files” option on to see it.

If there are video files here, you can copy them to another folder and open with ActivePresenter for editing.