Problem:
I’m trying to simultaneously record my system sound and sound from my headset on Windows 10. I just updated ActivePresenter earlier today, so it should be up to date. I messed around a bit and found a solution to recording system audio (because it wouldn’t work to use Stereo Mix or anything else I have for audio, and the Record System Audio box was effectively usesless). I plugged in two splitter jacks, one in my headphones port, and another in my microphone port. Then, I connected them with a double-sided audio cable and plugged in my headset’s headphones to the splitter jack in the headphones port. This works to record the system’s audio, and I can still hear it through my headset. So then I plugged my headset’s microphone into the splitter jack in the microphone port, and then unplugged and re-plugged the same splitter jack (just to be sure everything updated properly), before restarting ActivePresenter. Now, in the Capture New Project window, I have four options in the Device drop-down menu: “None”, “Microphone (3- Logitech G430 Gaming Headset)” (which records nothing), “Stereo Mix (Realtek High Definition Audio)” (which records only system sound), and “Microphone (Realtek High Definition Audio)”. The last one records system sound, and in Capture New Project it says it detects microphone sound too, but when I record with it I hear nothing from the mic in playback (even when there are no system sounds). I’m not sure what to do from here, and solutions that are working for others aren’t working for me, so any help would be much appreciated.
The latest version of ActivePresenter is 7.0 and you can download it from https://atomisystems.com/download. The update for this version is not available yet.
I am not sure what you want to achieve with many steps. Basically, you just need to make sure to plug necessary devices before starting ActivePresenter, then select the Microphone and System Audio items in the audio device list as shown below.
If it doesn’t work, please share the log so we can check. To view the log, click Prefrences… (the button on the bottom-left of Start Page) > Miscellaneous > View Log.
I am having an audio problem as well. When I record the record bars appear to fluctuate with my voice, but nothing ever plays back - what am I missing? I tried to upload my file so you could check it, but was blocked from doing so.
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2018-01-10 13:33:22: ActivePresenter 7.0.0 (Release Build: 2017.12.28) started
OS: Windows 10 (build 14393), 64-bit edition. Version: 10.0 - 64 bit
CPU Count: 4
Computer Name: GT-LT008W10 (). Memory: 16,239 MB. Available: 12,578 MB. Memory Load: 22%
Project Location: C:\Users\CVela\Documents\ActivePresenter
Disk Space: 487,108 MB (Free: 166,701 MB)
2018-01-10 13:33:22: TempDir: C:\Users\CVela\AppData\Roaming\ActivePresenter\temp
2018-01-10 13:33:26: flt sample format is not supported, s16 will be used
2018-01-10 13:33:26: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-01-10 13:33:26: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2018-01-10 13:33:30: Start capturing. Mode: Full motion. Method: 0. Capture Size: (1678, 982)
2018-01-10 13:33:30: Video Codec: flashsv. Expecting FPS: 30.00
2018-01-10 13:33:30: Video will be recorded to: C:\Users\CVela\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled1_tempdir\video_20180110_13-33-30.mkv
2018-01-10 13:33:30: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-01-10 13:33:30: flt sample format is not supported, s16 will be used
2018-01-10 13:33:30: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-01-10 13:33:30: Audio will be recorded to: C:\Users\CVela\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled1_tempdir\audio_20180110_13-33-30.wav
2018-01-10 13:33:30: Preparing to record audio from: Microphone Array (Realtek High Definition Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2018-01-10 13:33:30: flt sample format is not supported, s16 will be used
2018-01-10 13:33:30: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-01-10 13:33:30: Audio 2 will be recorded to: C:\Users\CVela\Documents\ActivePresenter.ActivePresenterCachedProjects\Untitled1_tempdir\audio_20180110_13-33-30_1.wav
2018-01-10 13:33:30: Preparing to record audio from: SE2717H/HX (Intel® Display Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2018-01-10 13:33:38: Stop video recording. Frames recorded: 150. Dropped: 0. Duration: 4954. Actual FPS: 30.08
2018-01-10 13:33:38: Recorded video data size: 1422 KB
2018-01-10 13:33:38: ProcessRecordedAudio: duration (ms) 5039.438000
2018-01-10 13:33:38: ProcessRecordedAudio: duration (ms) 5077.333000
2018-01-10 13:33:39: RLMedia: Estimating duration from bitrate, this may be inaccurate
2018-01-10 13:33:40: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-01-10 13:33:40: RLMedia: Estimating duration from bitrate, this may be inaccurate
2018-01-10 13:33:40: Audio Decode Stats: Process 9.000000, Wait 6.000000
2018-01-10 13:33:40: Audio Encoding Stats: Process 7.000000, Wait 8.000000
2018-01-10 13:33:40: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-01-10 13:33:40: Audio Decode Stats: Process 12.000000, Wait 0.000000
2018-01-10 13:33:40: Audio Encoding Stats: Process 5.000000, Wait 7.000000
2018-01-10 13:33:40: RLMedia: Using AVStream.codec to pass codec parameters to muxers is deprecated, use AVStream.codecpar instead.
2018-01-10 13:33:40: Audio Decode Stats: Process 11.000000, Wait 23.000000
2018-01-10 13:33:40: Audio Encoding Stats: Process 30.000000, Wait 5.000000
2018-01-10 13:33:43: Preparing to play audio to: SE2717H/HX (Intel® Display Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2018-01-10 13:33:43: RLMedia: Estimating duration from bitrate, this may be inaccurate
2018-01-10 13:33:43: RLMedia: Estimating duration from bitrate, this may be inaccurate
2018-01-10 13:34:19: Preparing to play audio to: SE2717H/HX (Intel® Display Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2018-01-10 13:34:19: RLMedia: Estimating duration from bitrate, this may be inaccurate
2018-01-10 13:34:19: RLMedia: Estimating duration from bitrate, this may be inaccurate
2018-01-10 13:34:37: Preparing to play audio to: SE2717H/HX (Intel® Display Audio). Channel: 2. Sample rate: 48000. Sample Format: 8
2018-01-10 13:34:37: RLMedia: Estimating duration from bitrate, this may be inaccurate
2018-01-10 13:34:37: RLMedia: Estimating duration from bitrate, this may be inaccurate
2018-01-10 13:43:35: Checking updates for ActivePresenter v7.0.0…
2018-01-10 14:00:32: ActivePresenter 7.0.0 (Release Build: 2017.12.28) shut down
I just installed version 7.0, and it’s working just fine now with Record System Audio enabled and setting the microphone to Microphone (Realtek High Definition Audio). Thanks for your assistance
According to the log, the recording audio seems to be fine. Please check if your computer has two or more audio output devices and ActivePresenter just plays audio through one of them. And please check to see if audio wave appears on Timeline or not?
