# Font problem (urgent) **URL:** \ **Category:** Support Questions\ **Created:** [March 11, 2020, 1:44pm UTC](https://talk.atomisystems.com/t/font-problem-urgent/2892 "2020-03-11T13:44:21Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Gilloo](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/gilloo/32/641_2.png) [@Gilloo](https://talk.atomisystems.com/u/Gilloo)\ **Post date:** [March 11, 2020, 1:44pm UTC](https://talk.atomisystems.com/t/font-problem-urgent/2892/1 "2020-03-11T13:44:22Z")
Problem : Windows browsers do not recognize fonts ActivePresenter Version : 8.0.1 OS : MacOS 10.13.6 Notes : I just made my first HTML5 export of my module with ActivePresenter 8. Indeed, I worked until now with version 7.5.10. Here is the link to my export: [https://demo.oieau.fr/Cedre/tutorial.html](https://demo.oieau.fr/Cedre/tutorial.html) If I view the module in HTML5 under MacOS, I have no problem with Safari, Chrome, Opera and Firefox. If I visualize the module under Windows 10, with Firefox, the fonts (Bauhaus Light) of the interactive contents (white column on the left) and the fonts (Bauhaus Medium) of the titles are not recognized any more. They are all transformed into Times. How can I fix this bug? Thank you. ---
**Author:** ![phuongdao](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/phuongdao/32/6290_2.png) [@phuongdao](https://talk.atomisystems.com/u/phuongdao)\ **Post date:** [March 11, 2020, 3:54pm UTC](https://talk.atomisystems.com/t/font-problem-urgent/2892/2 "2020-03-11T15:54:51Z")
Hi, Please make sure that the Embed Fonts option is selected when exporting: ![image](https://talk.atomisystems.com/uploads/default/original/2X/9/9c1417bfba551679b30444a58e4014c30e6cddd5.png) Regards, ---
**Author:** ![pedagotheque](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/p/ecae2f/32.png) [@pedagotheque](https://talk.atomisystems.com/u/pedagotheque)\ **Post date:** [December 5, 2023, 3:18pm UTC](https://talk.atomisystems.com/t/font-problem-urgent/2892/3 "2023-12-05T15:18:59Z")
Hello, I have the same kind of problem : I check “Embed Fonts” when exporting to HTML5 or SCORM but when I play the export module with Chrome (version 119.0.6045.200) or Edge (version 119.0.2151.97), the fonts won’t be applied. However, the fonts work with Firefox (version 120.0.1). I run ActivePresenter 9.1.3 on Windows 11, version 22H2. Can you help me to fix that bug ? Thank you very much, Regards \_\_ Camille ---
**Author:** ![Hang](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/hang/32/865_2.png) [@Hang](https://talk.atomisystems.com/u/Hang)\ **Post date:** [December 6, 2023, 4:13am UTC](https://talk.atomisystems.com/t/font-problem-urgent/2892/4 "2023-12-06T04:13:41Z")
Hi @pedagotheque, Kindly share some slides from your project that use the problematic font so we can check. You can either attach the project here or send it to us via email at: [support@atomisystems.com](mailto:support@atomisystems.com) Best regards, ---
**Author:** ![pedagotheque](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/p/ecae2f/32.png) [@pedagotheque](https://talk.atomisystems.com/u/pedagotheque)\ **Post date:** [December 6, 2023, 11:34am UTC](https://talk.atomisystems.com/t/font-problem-urgent/2892/5 "2023-12-06T11:34:04Z")
Hi @Hang , I have just sent the elements by mail at [support@atomisystems.com](mailto:support@atomisystems.com). Thank you very much, Regards \_\_ Camille ---
**Author:** ![Hang](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/hang/32/865_2.png) [@Hang](https://talk.atomisystems.com/u/Hang)\ **Post date:** [December 7, 2023, 6:32am UTC](https://talk.atomisystems.com/t/font-problem-urgent/2892/6 "2023-12-07T06:32:19Z")
Hi Camille, Thank you for sending the files to us via email. We tested the IBS Cartooning font and selected the **Embed Fonts** option in the export dialog before exporting the project. The result is working fine. Therefore, the solution we recommend is to choose the **Embed Fonts** option, as mentioned in the response above, before exporting. Please double-check and ensure that the font is selected by verifying it in the **Details** option of **Embed Fonts** : ![image](https://talk.atomisystems.com/uploads/default/original/2X/f/fcae97515c2442164b4c32807c7c3fc763bfb68c.png) Note that if you don’t see the embedded font here, uninstall the font on your computer, reinstall it, and right-click on it, choosing **‘Install for all users’**. Here is some information regarding font embedding in ActivePresenter: If you haven’t chosen the **Embed Fonts** option, the problem might arise from the font itself, or Chrome might recognize a different name (IBS instead of IBS Cartooning). This issue is unrelated to ActivePresenter, and unfortunately, we cannot provide assistance in such cases. Additionally, please be aware that the preview HTML5 option does not currently support embedded fonts. If you opt for this choice, fonts may not display correctly in the preview. Regards, Hang ---
**Author:** ![pedagotheque](https://talk.atomisystems.com/letter_avatar_proxy/v4/letter/p/ecae2f/32.png) [@pedagotheque](https://talk.atomisystems.com/u/pedagotheque)\ **Post date:** [December 12, 2023, 3:27pm UTC](https://talk.atomisystems.com/t/font-problem-urgent/2892/7 "2023-12-12T15:27:06Z")
Hi @Hang , Thank you for your response. Thanks to it, I have identified the problem : I can not embed fonts if the fonts are **only used in objects present in “Multiple Slides”** , as it is the case in my project. So, I have inserted and hidden a text using the extra fonts to be able to export embedded fonts. Regards \_\_ Camille ---
**Author:** ![Thanhvlt](https://talk.atomisystems.com/user_avatar/talk.atomisystems.com/thanhvlt/32/4907_2.png) [@Thanhvlt](https://talk.atomisystems.com/u/Thanhvlt)\ **Post date:** [September 17, 2026, 6:42am UTC](https://talk.atomisystems.com/t/font-problem-urgent/2892/8 "2026-09-17T06:42:09Z")
Quick update for anyone finding this thread: ActivePresenter 10.6 now embeds fonts in HTML5 Preview, including fonts used in Multiple Slides.