Problem:
Sometimes Active Presenter fails to record the audio from headphones. Audio in headphones is present, and audio track is present at the recording, but it has no sound at all.
I have lost a lot of important information due to the error.
ActivePresenter version: 9.1.5
OS: Windows 10
Notes:
Hi,
Please make sure to select the audio source before starting the recording.
For detailed instructions, please refer to this tutorial: How to Record Screen as Video with ActivePresenter 9
If the problem persists, kindly send us the project and ActivePresenter log file to support@atomisystems.com so we can assist you further. To view the log, click the ActivePresenter button > Preferences > Miscellaneous > View Log.
Regards,
Hang