Exporting problem

Problem: Cannot export file

ActivePresenter version: 8.5

OS: ActivePresenter Free Edition
Version 8.5.7 - 64-bit build. (Released: 2022.05.16)

Notes: I am trying to export a project that has 5 slides containing in each slide an mp4 file. I am trying to export the project to HTML. There is no crashing or anything, just hangs on the publishing project progress bar for hours without progressing. PLEASE HELP.

Hi Luisa,

Could you kindly share the project having the issue and its external data folder named in the PROJECT_FILE_files to support@atomisystems.com so that we can better investigate?

If these files are large, you can upload them to a cloud storage site like Google Drive then send email with download link to us at support@atomisystems.com.

Best regards,
Quynh Anh

1 Like

Thank you for the answer. Just sent the files.

Hi Luisa,

I have replied to you via your email.
Please kindly check and follow up with us there.

Thank you and best regards,
Quynh Anh

Thank you for the message, but I did not receive another news. Could you please answer via this message? Kind regards.

Sorry, I just saw your message via Gmail.
Thank you for the answer.

Thank you for your answer. I could finally export the file on another computer, not on my laptop. I could even make changes in a table and export it again. I will download the app again on my laptop.
I need to make more videos for my students, any suggestions about apps?