I have just updated to latest version 9 but have found that Video Export to mp4 video not working. The export starts but just stalls and I have to close program.
Hi,
Please let us know if this issue happens with any video project or just a specific one.
You can try creating a new project with some blank slides, then export it to video, and let us know the result.
Additionally, kindly provide us with some resources so we can check:
1. Your system configuration. Please attach the screenshot of the System and Display tab like the image below:
2. The ActivePresenter log file. To view the log: In Start Page, click Preferences (the Gear icon) > Miscellaneous > View Log.
3. The report from the crash dialog (if any).
(For Windows):
If you see a crash report dialog appear, please fill in your email address and send the report
(For macOS):
If you see a crash report dialog appear like below, please click the Report… button and send the content of the report to us
You can share your information here or send it to support@atomisystems.com.
Looking forward to hearing from you,
BR,
Thuy