Problem: I moved to a new laptop. My project that used to export with no problems now crashes every time I try to export it, usually when the progress bar shows 10%-20%. Changing to “Use software rendering instead of GPU rendering” as suggested in another support thread is a successful workaround.
ActivePresenter version:
9.0.6
OS:
Windows 10 Enterprise 64-bit
Notes:
Dell Precision 3570 (motherboard 07RFGX)
Intel Core i7-1280P (14 cores, 20 threads)
Socket 1744 FCBGA
Intel Iris (R) XE Graphics, driver 31.0.101.3959 12/3/2022
Dual external monitors over USB-C
32GB DDR5
Log:
2023-03-17 09:34:14: ActivePresenter 9.0.6 - 64-bit build. (Release Build: 2023.01.18) started
OS: Windows 10 (build 19045), 64-bit edition
CPU Count: 20
Hostname: phxl0354. Memory: 32,452 MB. Available: 19,012 MB. Memory Load: 41%
Disk Space: 482,875 MB (Free: 169,348 MB)
Project Location: C:\Users\pb00239\Documents\ActivePresenter
2023-03-17 09:34:14: TempDir: C:\Users\pb00239\AppData\Roaming\ActivePresenter\temp
2023-03-17 09:34:14: -----------------LISTING GRAPHICS DEVICES---------------------
2023-03-17 09:34:14: DXGIAdapter: Intel(R) Iris(R) Xe Graphics (0-82104)
2023-03-17 09:34:14: * \.\DISPLAY1 [0, 0, 1920, 1080], 1
2023-03-17 09:34:14: * \.\DISPLAY2 [-2560, -174, 0, 1266], 1
2023-03-17 09:34:14: * \.\DISPLAY3 [-4480, 0, -2560, 1080], 1
2023-03-17 09:34:14: DXGIAdapter: Microsoft Basic Render Driver (0-83567)
2023-03-17 09:34:14: Selected DXGIAdapter: Intel(R) Iris(R) Xe Graphics (0-82104).
2023-03-17 09:34:14: --------------------------------------------------------------
2023-03-17 09:34:14: ---------------------LISTING AUDIO DEVICES------------------------
2023-03-17 09:34:14: Speakers (Realtek(R) Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{37d0891a-ff06-4322-8c7c-868cc22f21c1})
2023-03-17 09:34:14: Speakers (Jabra LINK 230) (API: Windows WASAPI, Input: 1, Output: 1, Rate: 48000, Loopback: true, Default Output: true, ID: {0.0.0.00000000}.{b715e56a-fe1c-417f-83b0-b1bfb1ac624b})
2023-03-17 09:34:14: DELL C2722DE (HD Audio Driver for Display Audio) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{d70db712-318b-44bf-aae4-8008612d3e07})
2023-03-17 09:34:14: Echo Cancelling Speakerphone (2- C2722DE) (API: Windows WASAPI, Input: 2, Output: 2, Rate: 48000, Loopback: true, Default Output: false, ID: {0.0.0.00000000}.{f8def234-d679-433c-a758-8891acc089da})
2023-03-17 09:34:14: Echo Cancelling Speakerphone (2- C2722DE) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{8554a433-c3e7-4b89-abe8-f841f4b43fe0})
2023-03-17 09:34:14: Microphone Array (Realtek(R) Audio) (API: Windows WASAPI, Input: 2, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{964ce102-2536-41c7-afdc-3702de88311a})
2023-03-17 09:34:14: Microphone (Jabra LINK 230) (API: Windows WASAPI, Input: 1, Output: 0, Rate: 48000, Loopback: false, Default Output: false, ID: {0.0.1.00000000}.{a3bcedfc-7737-470e-96d7-20371551bf9c})
2023-03-17 09:34:14: --------------------------------------------------------------
2023-03-17 09:34:14: ---------------------LISTING WEBCAMS------------------------
2023-03-17 09:34:14: 1. Integrated Webcam - \?\usb#vid_0c45&pid_6733&mi_00#6&195c5a39&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
2023-03-17 09:34:14: --------------------------------------------------------------
2023-03-17 09:34:17: Opening project: C:\Users\pb00239\Desktop\AlyvixInfo\VideoTutorials\NetworkChuckTestV2.approj
2023-03-17 09:34:18: PrepareRibbonBar: 733ms
2023-03-17 09:34:28: Encoder: Windows Media Foundation, Codecs: 10001 10002