Error with "preparing capturing slides" in the end of a screen record

Good evening. I was recording a video of my screen in the active presenter and when a click “ctrl+end” at the end of my record a window showed up saying “preparing capturing slides” and then nothing happend. The video never load and I did’nt have the ability to export it. Thankfully the audio is saved on the temporary files. I coppied them to another file and I install a newer version (active present 9 for windows 10). I restart the laptop and tried to open the 3 temporary files in the new version and it oppened. the video was just one second and then the audio was ok but with white background (without picture). What should I do to be able to save my project?

Hi,

You can check out this similar thread to see if it helps resolve your issue: How to recover unsaved video recording in active presenter

If the problem persists, kindly attach your ActivePresenter log here or email us at support@atomisystems.com so we can assist you further. To view the log, you click the ActivePresenter button > Preferences > Miscellaneous > View Log.

Regards,