Error when Reactivating License

ActivePresenter Support Questions
1

Problem:

Active Presenter suggested I update. When I did it upgraded me and asked me to pay for the upgrade. I did not want to upgrade and had to uninstall and reinstall version 6.

When I put in my license key it says:

This product key has been activated up to its volume limit. Please consider buying additional licenses or deactivate it from other computers(s) that you’ve used to activate.

ActivePresenter Version:
6.1.6

OS:
Windows 10

Notes:
Please address urgently, as I need to use the software.

2

Hi Dave,
Please send your request to support@atomisystems.com with your product key so that we can reset it for you.

Regards,

3

Thx Dan,

Have sent the email. Please take a squiz. Urgently need assistance.

Dave

4

Hi Dave,

We didn’t receive any email from you.
But I found a license associated with your email address so I reset it.
Now you should be able to activate it again.

Regards

5

Thx, working now. Weird, I did send the email.