Error message while saving

ActivePresenter Support Questions
1

Problem: When I save a screen recording, always appears this error message (but everything works…)

ActivePresenter Version: 7.5.11

OS: Win 10

Notes:
image

2

Hi Stefano,

Thanks for reporting the bug. Can you please describe the steps to reproduce this issue? Did you save the project while previewing?

Regards,

3

Thank you for your answer.
These are the steps I made:

  • From the initial screen I choose Record Video
  • I recorded the video in full screen 1920x1080, audio set in mono
  • I edited the recorded video, then saved the project, the error message appears only the fist time I save
  • For editing I used only the cut range command, get noise profile, audio noise reduction, normalisation.

I can’t attach here the project file since it’s too big. Let me know if it’s needed, so I will use a transfer service.

Thank you

4

Thanks for your information.

We confirm that is a bug in ActivePresenter 7.5.11. The issue is annoying but it doesn’t affect to the editing project. We will try to fix it soon.

Regards,

5

Thank you so much.
Stefano