Error: Could not export audio Mouse click 1?

Problem: We are trying to use HTML 5 Preview option in Export tab, it is throwing error for me. “Could not export audio Mouse click 1”

Active Presenter version: 8.1.1 Pro edition

OS: Windows 10

Notes: Kindly suggest me a solution for it.

Hi Madhan,

Please refer to this thread to see if it helps:


It is not helping…i am trying to preview my recorded simulation in “HTML5 preview” option in Export Tab… Not working …


Please provide us with the following information so that we can further check it:

  • Your project and its external data folder named PROJECT_FILE_files .
    If these files are large, you can upload them to a cloud storage site like Google Drive then email to
  • The log of ActivePresenter
    (To view the log: In Start Page , click Preferences (the Gear icon) > select Miscellaneous > click View Log )


Hi hang,

I have shared my project and log file. Kindly look into it.
You may receive a mail from

Madhan P


I’ve just sent an access request to your Google Drive, please approve it.



Can you check now. Access provided…

Yes, I can check it now. I will get back to you as soon as possible.


We’ve checked the log but could not find any problems. And we can export your project successfully on our computers.
Can you please try export to another location to see if it works?
If the problem persists, please try reinstalling ActivePresenter to see if it help.


Hi Phuong,

Issue resolved. Due to McAfee browser plugin, it was blocking video & Audio.

Thanks for letting us know. This really helps other users who have the similar problem.