Problem: We are trying to use HTML 5 Preview option in Export tab, it is throwing error for me. “Could not export audio Mouse click 1”
Active Presenter version: 8.1.1 Pro edition
OS: Windows 10
Notes: Kindly suggest me a solution for it.
Problem: We are trying to use HTML 5 Preview option in Export tab, it is throwing error for me. “Could not export audio Mouse click 1”
Active Presenter version: 8.1.1 Pro edition
OS: Windows 10
Notes: Kindly suggest me a solution for it.
Hi Madhan,
Please refer to this thread to see if it helps:
Regards,
Yen
It is not helping…i am trying to preview my recorded simulation in “HTML5 preview” option in Export Tab… Not working …
Hi,
Please provide us with the following information so that we can further check it:
Regards,
Hi hang,
I have shared my project and log file. Kindly look into it.
You may receive a mail from madhanmadhan168@gmail.com.
Regards,
Madhan P
Hi,
I’ve just sent an access request to your Google Drive, please approve it.
Thanks
Hi,
Can you check now. Access provided…
Yes, I can check it now. I will get back to you as soon as possible.
Regards,
Hi,
We’ve checked the log but could not find any problems. And we can export your project successfully on our computers.
Can you please try export to another location to see if it works?
If the problem persists, please try reinstalling ActivePresenter to see if it help.
Regards,
Hi Phuong,
Issue resolved. Due to McAfee browser plugin, it was blocking video & Audio.
Thanks for letting us know. This really helps other users who have the similar problem.
Regards,