Error connecting to the license server

Saola Animate Support Questions
1

Hello everyone.

I have an odd issue since I downloaded Saola 2.0 : I simply can’t sign in.
It always returns me the same message : “There was an error connecting to the license server. Code:4. Message Socket operation timed out”.

My connection is ok, I even temporarly inactivated my firewall but I still have the same problem.

I can’t download Google fonts neither. Does anybody encounter the same situation ? Any idea ?

Thank you in advance :wink:

2

Hi Fanny,

Can you please try the following steps:

  • Check if the page https://app.atomisystems.com/ can be opened in Internet Explorer. If not, maybe you’re behind a proxy but it’s not configured properly. Please check the proxy settings in Internet Options > Connections tab > Lan Settings > Proxy Server section.
  • If you’re using any internet security software, please try turning it off temporarily then signing into Saola Animate again.
  • Send the log file to our support email at support@atomisystems.com. You can find the log file in the folder %APPDATA%\ATOMI\Saola Animate

Regards.

3

Hi,

This issue has been fixed in Saola Animate 2.0.1.

Regards